General Electric Business Operations Specialist in Istanbul, Turkey
Job Description Summary
As a Business Operations Specialist, you will manage different stages of our installed base lifecycle from addition to end of life. You will do this by entering customer quotations/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract and non-contract services and managing various communications with customers. You will also assist in deployment of the new Service CRM, Service Max, working on data preparation and migration through collaboration with multiple stakeholders.
Responsible for driving the overall execution of the GEHC customer service contract and warranty loading into all applicable processes including additions, deletes and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Responsible for handling some operational tasks as per requirements like new customer creation, deletion or update
Responsible to install base data entry, installed base creation, deletion or modification and provide data quality for assigned area
Maintain Install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Give support to finance and cash collection team for timely resolution of customer dispute resolution (Concessions, Penalties, Write offs, Credit Notes)
Responsible to manage End of Service Life processes of all businesses by sharing letters with customers once required
Effectively focus and prioritize various projects, drive process improvement initiatives to standardize& change way of doings
Play an active role in deployment of the new Service CRM, Service Max, working on data preparation and migration through collaboration with multiple stakeholders
Support Finance team during month, quarter and year-end financial closing
Manages contract renewal period with commercial teams including price indexation
Ensure prompt customer support for all contract and non-contract administrative related questions
Complete all planned Quality & Compliance training within the defined deadlines
Follow QA processes including proper archiving of contract and non-contract documentation (proposal, signed contract, SR, invoice …)
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications& Requirements:
Degree in business or related field of study with a minimum of 5 years’ experience in an operations role Proficiency in English Excellent organizational and time& stress management skills Ability to prioritize and meet deadlines, follow up and attention to detail Adaptable to multiple requests and daily changes Excellent analytical and communication skills with the ability to communicate with internal& external teams and customers at all levels Act effectively and be self-motivated Ability to manage all aspects of customer service, care and satisfaction Ability to manage changes and act process oriented individual Ability to be part of an effective project management Ability to show a decision-making capability and take initiative once required Ability to focus on process improvements to eliminate non-value-added items
Relocation Assistance Provided: No