General Electric Staff Application Operations Engineer - MS Axapta ERP in Ipojuca, Brazil
Job Description Summary
The Renewable ERP NAM & Brazil DevOps Leader will be responsible all aspects of Operational Support related to the MS ERP Factory (Microsoft Dynamics Axapta 2012 R2/3 and AX 2.5) daily operations with a user focus on guiding processes, providing techno functional solutions working with global teams while supporting financial closing processes specific to BRAZIL , US and Canada.
Job Responsibilities include but are not limited to:
Provide day to day Operations support along with financial closing activities.
Providing daily direction and priority setting to vendor team with regards to work planning, resource planning, stakeholder alignment and issue resolution.
Oversee on more complex incidents and service requests to guide, interpret, and extrapolate, staying process oriented
Formulate support plans to achieve overall goals, technical requirements, schedules, & contract commitments for incidents, requests, and changes
Support key users on frequent issues/concerns on business processes of Renewable LM business and MS Dynamics Axapta ERP working Business Process Experts (BPE)
Provide Closing Coordination – in step with Accounting Operations/Controllership/FP&A serving as main point of contact for issues and timing concerns, monitoring interfaces, and closing activities
Streamline the support processes, assist with automation and LEAN activities and problem solving for repeat issues
Act as key contact for any specific reporting needs and pointing users to those available, extrapolating requirements, acting as liaison between business and software architects or BI team
Consult and assist on data issues and process issues that go along with MS Dynamics Axapta (2012 & 2.5)
Act as Localization SME and Compliance expert for various countries and audits when necessary
Provide Key Business Process Knowledge to help translate business situations and needs to technical teams
Assist with new business requests (intake process and business case scenarios) – connect business requirements to what the true end result or product and how it works once deliverable, including limitations (system vs. process)
Contributes to the team and works with direction from Architects or management, beginning to work independently.
Be aware of and comply with the Renewable Energy (LM Wind), Quality Policies, Quality Goals, and applicable laws and regulations as they apply to your job type/position
Develop quality culture within team, as applicable, assuring openness for employees to report issues and decision-making based on quality and compliance objectives
Support end users with training needs – directing to materials, documenting gaps, improving communications, scheduling training, building adoption plan
Support Contractors with deep domain expertise to help with ticket closure and response time!
Work with Microsoft ERP Factory Deployment Team to ensure successful transition of new deployments from Hypercare to Day-to-Day Operations.
Ensure alignment with local business operational leaders in all areas of ERP support
Ensure work delivered by team is consistent with project quality standards and definition
Report progress, issues and risks to DevOps Leadership on weekly basis
Maintain effective working relationship with finance or projects stakeholders, peers, team members and vendors
Serve as a facilitator to resolve complex process and IT issues to ensure committed SLAs are met
Prepare, present, and participate in various meetings with various IT and Finance leadership teams on program, process and system recommendations
BS/BA in Computer Science, Finance, Accounting and/or related technical, andMicrosoft Dynamics AX2012/Dynamics 365 certification
Robust experience in hands-on experience leading and implementing large scale programs or ERP initiatives
Experience in ERP Techno-Functional and Business Process Knowledge.
Demonstrated experience in X++ and MorphX, AIF, Warehouse, mobile device, SSRS Reports, .Net and MS SQL Server and Integrations ( govt portals, systems)
Demonstrated ERP and Support Operational experience
High Energy & Self Motivated
Ability to Read, Write and Speak in English and Portuguese languages
Strong interpersonal, influencing, and communication skills
Strong leadership and program management experience
Ability to build consensus across numerous organizations
Strong oral and written communication skills
Demonstrated interpersonal and leadership skills
Proven analytical and problem resolution skills
Experience with process improvement
Worked extensively and has in-depth functional knowledge in at least 2 areas of ERP relates to Financial Modules, Supply Chain, Sourcing, Engineering, Production etc
Understanding of GE Enterprise Standards
Expertise in ERP Applications business and technical architecture/standards (AIM, API’s, etc.)
Relocation Assistance Provided: No