General Electric Senior Customer Service Manager in Houston, Texas
Role Summary:The Senior Customer Service Manager demonstrates accountability for functional, business, and broad company objectives within the US Services business. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.
Essential Responsibilities:As the Senior Customer Service Manager you will:
Act as the single point of contact to the customer
Responsible for customer portfolio and growth
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.
Responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers
Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites
Bachelor’s Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and 2 years of experience in a customer facing role)
Minimum 5 additional years of experience in a customer facing role
- Willingness and ability to travel 50% of the time
Bachelor’s Degree Preferred
Knowledge & experience within the power industry
Knowledge of Steam Turbine and Generator design, operations and maintenance
Experience planning and executing outages
Familiarity with Contractual Service Agreements
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong interpersonal skills
Experience establishing credibility and developing relationships with challenging customers
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About Us:GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Texas;Dallas, other;