General Electric HCA Encompass Program Leader in Houston, Texas
Job Description Summary
In this role, the HCA Encompass Program Leader will be responsible for coordinating all activities and stakeholders related to any Encompass installation at an HCA site. This includes identifying and isor all HCA Encompass installations. This role will coordinate activites between the customer and the installation team and will ensure standardization of the install across all HCA sites. This role will be the main customer interface with GEHC’s largest and most complex customer. This person will be working closely with the internal HCA commercial and strategic teams to communicate program details and updates. This role will serve as project manager, technical expert and facilitator during all HCA install and support projects. This role will be expected to relentlessly drive customer success while improving the efficiency of the associated processes.
Key Responsibilities/essential functions include:
Identify site-level and/or division-level customer stakeholders and project liaisons, and all GE site-level and/or regional-level internal stakeholders impacted by any Encompass activity
Coordinate between customer, Encompass Installation Team and local GE team to plan and execute new Encompass implementations
Track all Encompass installations at every HCA site, and maintain a thorough working knowledge of the type of implementation and the customer’s specific objective for each instance
Track through completion all open action items from any Equipment Shared Services or Surgical Symphony pilots
Lead all HCA-related Encompass meetings and ensure communication to all extended teams
Ensure smooth handoff between the Encompass Installation Team and site-level support teams
Track, manage and acts as first responder to any HCA questions or concerns
Work with Solutions Delivery team to support the rollout and ongoing viability of Encompass-related solutions at an HCA site
Provide input for continuous improvement of delivery process utilizing LEAN methodology reducing waste, improving quality and speed of install
Provide structure and governance to hold team members accountable on all project activities
Facilitate voice of customer from users for enhancements and health of the Encompass install base
Provide commercial support as needed
Travel to HCA customer sites will be required
Demonstrated strong leadership, strategic thinking and project management skills
Bachelor’s degree and 5 years of experience working in a hospital environment
Demonstrated understanding of medical equipment movement within a clinical care setting
Ability to obtain unrestricted Hospital Vendor Credentialing
Strong customer interaction skills and customer focus
Demonstrated an understanding of Wi-Fi fundamentals
Self-starter: ability to coordinate activities in a fast-paced environment
Ability to work independently and prioritize multiple priorities to meet scheduled project completion dates and customer expectations.
Clearly communicate and interface with Biomedical Technicians, Customers and Internal GE stakeholders.
Design and support experience with real-time locating systems (RTLS)
Experience working in hospital environment as biomedical technician or field engineer
Familiar with hospital departments, medical equipment and it’s uses
Understanding of standard hospital policies and processes
Ability to read and interpret Computer-Aided Drawings (CADs)
Demonstrated strong networking skills; Cisco Certification/License
Knowledge of Windows Server
LEAN training and experience driving change
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No