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General Electric Engineer - Aero Quick Response Center (QRC) in Houston, Texas

Job Description Summary

The Gas Power business provides quick issue resolution for Product Lines; has a need for QRC Engineer with experience working on GE Aeroderivative Gas Turbines.

The successful candidate will be responsible for triaging Aero customer operational issues and/or resolving customer queries during their scheduled working hours. The candidate will apply their technical expertise and utilizing when possible Remote Monitoring & Diagnostic system (RM&D).

Job Description

Roles and Responsibilities

  • Technical issues resolution in a timely manner.

  • Reduce on site services execution jobs by solving technical issues remotely.

  • Act as technical expert for customers using the remote system and process.

  • If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources.

  • Receive, log, resolve issue(s) quickly OR when necessary, forward issues to correct x-function to resolve the issue.

  • Collecting of fleet issues to support the emergent issue process.

  • Optimizing of first fix rate via telephone and remote support.

  • Participation in the 24/7/365 support shifts per Aero business structure and product line, which includes weekend duty.

  • Demonstrated ability to represent GE in customer communications.

  • Demonstrated ability to work with a cross-functional team.

  • Attend product line trainings for all Aero products to broaden your product line knowledge and expertise.

  • Position to be located in the Americas region (North America or Latin America)

Required Qualifications

  • Bachelor's degree from an accredited university with 3+ years’ experience as services technician (Controls/Electrical/Mechanical) on various control panels OR a minimum of 5 + years previous work experience as services technician (Controls/Electric/Mechanical) on various controls panels

Desired Characteristics

  • Working knowledge of gas turbine and gas turbine packages.

  • 5 + years previous work experience as services technician (Controls/Electric/Mechanical) on various controls panels (Woodward/GE Mk 5/6/6e/ Fanuc/RX3i)

  • Strong knowledge of products and services of Aero Gas Turbine product line.

  • Be able to read and interpret electrical/mechanical flow and instrument diagrams.

  • Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)

  • Strong oral and written communication skills.

  • Demonstrated ability to analyze and resolve problems.

  • Fluent in local language of your position location of country and working knowledge of English, additional languages would be a plus.

  • Knowledge on DLE controls

  • Demonstrated Team Player

  • Proven interpersonal skills

  • Self-Starter

  • Commercial sensitivity with a focus on customer needs

  • Mechanical, electrical or controls experience with Aero Gas Turbine Products

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: No

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