General Electric Customer Service Manager in Houston, Texas
Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Roles and Responsibilities
Act as the single point of contact to the steam fossil customer for timely and satisfactory resolution of concerns, providing on-going technical and business support in the southwest region (Texas, Arkansas & Louisiana).
Responsible for customer portfolio P&L and growth.
Responsible to establish work scope, create cost estimate, pricing, and driving emergent work for major steam service projects. Able to do outage scope planning and execution, including extra work, closeout oversight, event parts, and repairs planning.
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.
Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of negotiation, operations, technology or engineering.
Able to manage customer relationship at different levels (plant and HQ)
Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.
Bachelor’s Degree (5 years experience in a customer-facing role), Associates Degree (7 years experience in a customer-facing role), or High School/GED (9 years experience in a customer-facing role)
Willingness and ability to travel 50% within the southwest region (Texas, Arkansas & Louisiana)
Bachelor’s Degree Preferred.
Knowledge & experience within the power industry.
Knowledge of steam turbine, operations and maintenance.
Experience planning and executing outages.
Strong quality background with Black Belt certification.
Strong leadership, financial and commercial skills.
Team leader in a dynamic, energetic and proactive environment.
Experience working with customer leadership teams.
Demonstrated communication & organizational skills.
Strong interpersonal skills.
Experience establishing credibility and developing relationships with challenging customers.
“Strong consideration will be given to applicants from Fieldcore.”
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No