General Electric Lead Services Specialist - Customer Service Management in Home/Remote/Alternate, Singapore
Job Description Summary
The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-129 engines.
Provide advice and direction to the Republic of Singapore Air Force on the operation, maintenance and repair of F110-GE-129 engines and interface systems as appropriate for the F-15SG aircraft.
Provide interpretation of data and technical instructions.
Provide on the job training to maintenance personnel on maintenance and operating techniques pertaining to adjustment, calibration, troubleshooting, bench check, routine maintenance, inspection, and repair of the GE engines.
Provide guidance and instruction in the use of associated authorized GE special tools and test equipment.
Provide guidance to maintenance personnel by identifying needed training Programs, with an emphasis on safety.
Provide guidance to the customers on the installation of GE engine modifications and assistance in interpretation of other technical instructions.
Collate, analyze and report in-service field data to GE Aviation Project Engineering, for use in safety, reliability trending and component improvement development.
Assist maintenance personnel in the processing of failure data and defect reports in accordance with standard customer reporting procedures.
Relay relevant information to customers that may be available from GE or other international operators on field issues or improvements.
Provide technical guidance to customer aircrew relevant to the operation of GE engines.
Assist customer personnel in maintenance planning / forecasting and provide liaison to the customers in processing components for repair or deeper maintenance.
Provide analysis results of any maintenance difficulties and advise customers of any changes to maintenance, inspection and training programs, which may improve the quality, efficiency and effectiveness of maintenance.
Required to work unsupervised, remotely from headquarters, responsible for personal workload, travel and budget with unyielding compliance and integrity.
Travel to both foreign and domestic locations as required in support of the customer.
Qualifications / Requirements:
Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 5 years of experience in a field service / maintenance position as a Field Service Rep).
Minimum of 5 years of experience in a field service or maintenance position supporting military programs.
F110 engine experience, including experience with other international operators.
Minimum of 5 years of experience in Customer Service Management.
Ability and willingness to travel as required.
Ability and willingness to relocate to domestic or international locations to support the needs of the business.
Proven ability to work independently, without technical guidance, to perform all required work tasks.
Strong customer interaction and communication skills.
Strong interpersonal and leadership skills.
Proven analytical and quality improvement ability.
Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware.
Able to work with and make formal presentations to all levels of maintenance, engineering and management.
Project management experience.
Demonstrated ability to lead and influence GE customers and peers.
Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications.
Possess the ability to work independently, without technical guidance and to perform all required work tasks.
Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel.
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributesconstructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Relocation Assistance Provided: Yes