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General Electric Lead Services Specialist - Customer Service Management in Home/Remote/Alternate, Singapore

Job Description Summary

The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-129 engines.

Job Description

Essential Responsibilities:

  • Provide advice and direction to the Republic of Singapore Air Force on the operation, maintenance and repair of F110-GE-129 engines and interface systems as appropriate for the F-15SG aircraft.

  • Provide interpretation of data and technical instructions.

  • Provide on the job training to maintenance personnel on maintenance and operating techniques pertaining to adjustment, calibration, troubleshooting, bench check, routine maintenance, inspection, and repair of the GE engines.

  • Provide guidance and instruction in the use of associated authorized GE special tools and test equipment.

  • Provide guidance to maintenance personnel by identifying needed training Programs, with an emphasis on safety.

  • Provide guidance to the customers on the installation of GE engine modifications and assistance in interpretation of other technical instructions.

  • Collate, analyze and report in-service field data to GE Aviation Project Engineering, for use in safety, reliability trending and component improvement development.

  • Assist maintenance personnel in the processing of failure data and defect reports in accordance with standard customer reporting procedures.

  • Relay relevant information to customers that may be available from GE or other international operators on field issues or improvements.

  • Provide technical guidance to customer aircrew relevant to the operation of GE engines.

  • Assist customer personnel in maintenance planning / forecasting and provide liaison to the customers in processing components for repair or deeper maintenance.

  • Provide analysis results of any maintenance difficulties and advise customers of any changes to maintenance, inspection and training programs, which may improve the quality, efficiency and effectiveness of maintenance.

  • Required to work unsupervised, remotely from headquarters, responsible for personal workload, travel and budget with unyielding compliance and integrity.

  • Travel to both foreign and domestic locations as required in support of the customer.

Qualifications / Requirements:

  • Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 5 years of experience in a field service / maintenance position as a Field Service Rep).

  • Minimum of 5 years of experience in a field service or maintenance position supporting military programs.

  • F110 engine experience, including experience with other international operators.

  • Minimum of 5 years of experience in Customer Service Management.

ELIGIBILITY REQUIREMENTS

  • Ability and willingness to travel as required.

  • ​Ability and willingness to relocate to domestic or international locations to support the needs of the business.

  • Proven ability to work independently, without technical guidance, to perform all required work tasks.

Desired Characteristics:

  • Strong customer interaction and communication skills.

  • Strong interpersonal and leadership skills.

  • Proven analytical and quality improvement ability.

  • Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware.

  • Able to work with and make formal presentations to all levels of maintenance, engineering and management.

  • Project management experience.

  • Demonstrated ability to lead and influence GE customers and peers.

  • Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications.

  • Possess the ability to work independently, without technical guidance and to perform all required work tasks.

  • Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel.

  • Humble: respectful, receptive, agile, eager to learn​

  • Transparent: shares critical information, speaks with candor, contributesconstructively​

  • Focused: quick learner, strategically prioritizes work, committed ​

  • Leadership ability: strong communicator, decision-maker, collaborative​

  • Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: Yes

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