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General Electric Regional Support Engineer in Home/Remote/Alternate, Russia

Job Description Summary

Regional Support Engineer provides technical support and counsel to field technicians and customers experiencing system performance issues. It is the technical resource for all service-related questions about the product or product family

Job Description

Role Summary:

Regional Support Engineer provides technical support and counsel to field technicians and customers experiencing system performance issues. It is the technical resource for all service-related questions about the product or product family

Essential Responsibilities:

Regional Support Engineer is charged with the following employment duties:

  • Providing remote and on-site technical support to FSE's and Customers within RCIS region.

  • Utilization of the GEHC escalation process as needed, working closely with Local Customer Team (LCT) and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

  • Driving Material and Purchased Service cost improvement initiatives for the modality, and working closely with LCT Director to help achieve Material OP

  • Regularly review and update FSEs competency skills and prepare FSE’s training plan with close cooperation with Modality/MSL/Area Service Manager Director of Service to insure that technical and customer skills are up to date and meet the needs of the business,

  • Coaching and training for FSE's on regular basis

  • Drive CSO closure and escalations in direct and indirect operations

  • Accessible "after hours" and weekends for critical issues and coverage as necessary

Minimum Requirements:

  • Bachelor's degree in Electrical Engineering or Electrical Technology

  • Minimum of 3 years of troubleshooting GE diagnostic imaging equipment

  • 4 years of technical service experience or 6 years progressive experience in technical support

  • Previous problem solving experience

  • Project Leadership experience

  • Knowledge of modality applications

  • Strong communication and team work skills; proven ability to lead teams

  • Strong prioritization and organizational skills

  • Prior experience working with Word, Excel and PowerPoint

  • Basic financial analysis abilities

  • Coaching skills

Additional Information

Relocation Assistance Provided: No

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