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General Electric Staff Application Operations Engineer - Oracle Cloud SCM in Home/Remote/Alternate, Mexico

Job Description Summary

GE Infrastructure Queretaro, we call it GEIQ! Our mission is to improve productivity in the GE businesses we support, with world class engineering solutions. We are looking for a Staff Application Operations Engineer to join this growing team! This role is responsible for supporting and maintaining critical applications and related data processing platforms and services. The individual will own and is accountable for application and platform SLA's against operational commitments. The role will also own application security & compliance, ensuring application & data integrity.

The ERP Fusion Cloud – Supply Chain (SCM), Source 2 Pay (S2P), Subscription Management (SM) operations expert will provide solutions and resolving support issues with Oracle Cloud ERP. This role will report directly to operations lead for SCM, S2P & SM workstream of Cloud ERP. The individual will work closely with Product owners for introducing new functionalities and enhancements to existing footprint. This role supports day to day operations in Order Management, Inventory Management, Costing, PIM, Direct/indirect Procurement & Subscription Management for all Legal entities in our global footprint. This role will partner with the business teams, IT teams and our vendors to plan, design, execute, test, document and provide operational support for all Items offered as part of the ERP SAAS offering and SFDC/CPQ quoting.

Job Description

This is a Remote role within Mexico

Roles and Responsibilities

  • Manage day to day issues in Supply Chain (SCM), Source 2 Pay (S2P), Subscription Management (SM) workstreams, which includes following products - Order Management, Inventory Management, Costing, Procurement, PIM (product information management) & Subscription Management

  • Design and implement solutions for Digital Fusion Application to drive simplification and standardization, while delivering productivity

  • Manage daily activities, regular communication, ensuring quality of deliverables and adherence to compliance standards

  • Be a contributing team member of the larger support team and assume accountability and responsibility for managing operational issues in Fusion cloud.

  • Work closely with ERP leads, Product managers, third party vendors and business users to understand specific functionalities and business reporting needs

  • Translate the reporting requirements into tactical components including Architecture, Processes and Procedures to deliver and maintain the solution

  • Work with a team of Oracle functional and technical experts for support and maintenance of Digital Fusion Application

  • Work with business and IT staff to thoroughly test all fixes and configuration changes. Document changes and manage deployment process into production

  • Handle escalations during period close cycle while prioritizing defects during non-period close cycle

  • Partner with finance controllers/tax/operations/commercial users to evaluate and improve business processes and arrive at mutual, cost effective solutions

  • Work with Vendor partners to analyze new solutions to existing issues and make system perform better

  • Contribute to the operational procedure library (SOP) and project lifecycle documentation

  • Conduct regular scheduled meetings with business users to determine existing and new Product/capabilities requirements, prioritize requirements, build testing and validation plans and execute through delivery and business sign-off

  • Interface with vendors and designated partners to train business users on newly implemented Products across commercial systems.

  • Extract data from Cloud ERP and map to other source systems, destination systems and transformation processes for all company’s related data

  • Work with global teams to learn Products and deliver based on country specific Taxation needs

  • Individual contributor having an ability to assess requirements, analyze and configure the application

  • Work with Oracle for the support related issues logging service request. Monitor service request to ensure timely resolution. Escalate and conduct OWCs to obtain a timely resolution while negotiating a workaround with Oracle.

  • Track and communicate any service request which gets converted to Enhancement request.

  • Analyze capabilities/functionalities offered by Oracle in every release, ensuring that any new capability is not impacting existing working functionality.

  • Propose new features/functionality available in next release to Business team.

  • Work closely with regression testing team to test every new quarterly release

Basic Qualifications:

  • Bachelors or Master’s Degree in Computer Science, Information Systems and/ or Finance.

  • 8+ year’s work experience with focus in Oracle On-Prem ERP’s and Fusion Cloud ERP

  • 4+ years of experience with Fusion ERP’s Supply Chain (SCM) & Source 2 Pay (S2P)

  • 1+ years of experience in Subscription Management (SM)

  • Experience with Fusion Upgrades and preparing for each successful upgrade

  • Strong oral and written communication skills in both English & Spanish

Desired Characteristics:

Technical Expertise:

  • A solid understanding of Oracle SAAS offering in all Functional areas with focus on Supply Chain (SCM), Source 2 Pay (S2P), Subscription Management (SM)

  • Excellent written and verbal English communication skills

  • Experience with transforming user requests into technical and functional specifications

  • The ability to manage multiple priorities and project tasks simultaneously

  • The ability to operate independently with little supervision and accomplish tasks and assignments

Business Acumen:

  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

  • Coach and mentor team members.

  • Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

  • Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

  • Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers

  • Change oriented –actively generates process improvements; champions and drives change initiatives; confronts

  • Ability to work with global teams, act independently and as part of a team

  • Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice

  • Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate

  • Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

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About GE Digital

GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

GE Digital transforms how our customers solve their toughest challenges by putting industrial data to work. Our mission is to bring simplicity, speed, and scale to digital transformation activities, with industrial software that delivers breakthrough business outcomes. GE Digital’s product portfolio helps industrial companies in the utility, power generation, oil & gas, aviation, and manufacturing sectors change the way industry works. For more information, visit www.ge.com/digital .

Additional Information

Relocation Assistance Provided: No

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