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General Electric O&U Order Management Specialist in Home/Remote/Alternate, Morocco

Job Description Summary

The Order Operation specialist follows on any given order from booking to revenue recognition.

GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Job Description

Essential Responsibilities

  • Lead the execution of service upgrade orders for HCS Africa

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met

  • Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)

  • Order Entry and backlog quality. Implement changes as required for each project followed

  • Optimize Sales transfers

  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization

  • Ensure orders validation, compliance and approvals before Order Entry

  • Confirms customer requested date and Plan. The Backlog management

  • Own and update timely key dates using local operating mechanisms and reports

  • Reviews Weekly Business Sales

  • Set up contract review with Finance/ Regional Manager

  • Daily follow up of customer credit documentation and inventory

  • Give shipping and billing instructions in accordance with contracts terms and condition

  • Follow shipment, installation, application via reports • Follow up on collections issues due to OM

  • Provide root cause on defect analysis

  • Monitor and coordinate daily logistics traffic from warehouses

Quality Specific Goals :

  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken

  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

  • Complete all planned Quality & Compliance training within the defined deadlines

  • Identify and report any quality or compliance concerns and take immediate corrective action as required

  • Drive continuous improvement on all related processes, work instructions, and procedures

Qualifications/Requirements Required Qualifications:

  • Business/Logistic degree/or equivalent

  • 2 to 3 years experience in project management or order management

  • Fluent English

  • Customer Satisfaction Oriented

  • Team player

  • Committed to deliver

  • Solution driven mind set

  • Ability to use Systems and work in a matrix environment

  • Adaptability and flexibility of using different backlog management tools depending on the P&L

  • Good Understanding of the OM process

  • Proficient at understanding how the Order Configuration process works

  • Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools

  • Ability to keep contract moving forward

  • Good Product knowledge

  • Excellent Verbal and written communication

  • A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)

Preferred Qualifications:

  • Project Management

  • Transportation & Customs

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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