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General Electric Lead Product Service Controls Platform Engineer in Home/Remote/Alternate, Kuwait

Job Description Summary

The Lead Product Service Controls Platform Engineer role offers opportunity for direct customer impact by providing technical support to the GE Gas Power fleet in all phases of product life cycle. This role will be responsible for working with multiple cross functional teams to provide world class problem solving for control systems, HMIs, networking, and cyber security; with innovative, robust, and cost-effective solutions to ensure safe and reliable equipment operation meeting customer and business needs.

Job Description

Roles and Responsibilities

  • Own the technical resolution to multiple complex control system issues including GE Mark V/VI product line, Human Machine Interface (HMI) platform, network communications (VLAN, Modbus, Fieldbus, CANOPEN, OPC, etc.), historians, and cyber security products, while mentoring and training of others in areas of expertise and experience.

  • Proven experience in Mark VI/VIe hardware/software low level debugging and troubleshooting.

  • Conversant with ControlST software suite, Cimplicity, Proficy and PI Historian products

  • Act as a conduit and proactively facilitate cross functional collaboration between engineering teams, design teams, commercial teams, manufacturing and suppliers to develop and implement technical solutions to meet customer needs.

  • Manage cross-functional teams in execution of root cause investigations of GE equipment non-conformances.

  • Provide technical guidance and support on critical issues for new unit installation / startup, outage work activities, in service unplanned disruptions (i.e. alarms, trips, runbacks, etc.), and customer issue resolution while meeting critical business metrics on quality and timeliness.

  • Authoring of, as well as coaching and mentoring of others, in the creation of internal and external communications to provide guidance on major issue resolution

  • Participate in coordinating and presenting at global technical conferences, webinars, and other customer facing events.

  • Promote a culture of continuous improvement, for product improvement and team productivity by continuously improving processes in the way we work and feeding back fleet and product issues to design engineering teams and the NPI process to improve reliability, identify new opportunities, and drive development of effective offerings

  • Demonstrate GE values and customer centric culture

  • Required Qualifications

  • Bachelors Degree in Electrical and/or Electrical/ Controls Systems/ Instrumentation Engineering from an accredited university or college

  • A minimum of 10 years design/services engineering experience with GE turbine control systems panel hardware & software, Cimplicity HMIs, and/or network communication (VLAN, OPC, Modbus, Fieldbus, Profibus, CANOPEN etc.)

  • Experience and willingness to travel domestically and internationally on short notice

  • Desired Characteristics

  • Prior experience in a field services engineering role.

  • Willing and able to participate in off hours support when the need arises.

  • Prior experience in a customer facing role or interfacing with customers

  • Experience executing Six Sigma DMAIC, TOPS 8D, or other root cause techniques

  • Self-starter with initiative and interpersonal skills to direct projects and work of cross-functional nature, with demonstrated ability to drive projects to completion

  • Willing to work off hours and weekends to support emergency issue resolution

  • Ability to work well with teams and communicate requests and requirements clearly

  • Strong written and verbal communication skills

Additional Information

Relocation Assistance Provided: Yes

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