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General Electric IT Install & Upgrade Specialist High Acuity Care in Home/Remote/Alternate, United Kingdom

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description


The IT Install & Upgrade Specialist will take care of the implementation and upgrade of High Acuity Care products focusing on anesthesia, intensive-care and operation room management. This job will include sales support and close cooperation with other functions like Application Specialist, System Integration Specialist and Project Manager. You will be part of a strong Healthcare team.

Essential Responsibilities:

  • Implementation and upgrade of High Acuity Care products for European projects.

  • Be part of the internal project kick-off.

  • Work directly with Healthcare customers and third parties on the implementation of the High Acuity Care products in the existing hospital IT environment.

  • Design & evaluate non-standard implementation on project level.

  • Handover of technical equipment and server environment to customers incl. technical training for IT department.

  • Be involved in the demo system creation.

  • Close collaboration with other functions such as Sales, Service Delivery Manager, Project Management, Application Specialists, System Integration etc.

  • Close collaboration with other departments like Sales, Service Desk, Product Management.

Qualifications / Requirements:

  • Bachelor’s or master’s degree in Engineering or Computer Science.

  • Expertise in installation, maintenance and troubleshooting of Microsoft SQL Server.

  • Deep knowledge in Microsoft Server and Workstation Operation Systems like Windows 2012 Server and Windows 10.

  • Knowledge in Virtualization like VMWare ESX and SAN.

  • Knowledge in setup, maintenance and troubleshooting of Terminal Server / Client environments.

  • Experience in common network protocols and industrial standards like TCP/IP, XML, Active Directory, HL7 etc.

  • Good analytical skills.

  • Good communication and presentation skills.

  • Native language - English.

  • Valid driving license.

  • High Acuity Care projects will be managed on-site and remotely. Travelling to customers in Europe is required.

Desired Characteristics:

  • Proactive way of working.

  • Excellent team spirit.

  • Strong process orientation and a firm commitment to quality.

  • Experience working in the Healthcare IT industry and with knowledge of Hospital IT Systems.

Additional Information

Relocation Assistance Provided: No