General Electric Field Service Engineer in Home/Remote/Alternate, United Kingdom
Job Description Summary
Responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. Developing and maintaining strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.
Essential Responsibilities :
Maintain all models specific to a modality in the assigned area.
Perform total system level trouble-shooting on complex multi-symptom problems.
Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
Assist in the growth and direction of business in geographic area.
Responsible for Warranty and PMS contract cost control.
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
Play a leading role in complex and multifunctional rooms.
Share best practices.
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
Technical analytical skills
Ability to work independently with minimum supervision, high work standards and quality
Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
Fluency in English
Valid driving license, active driving experience
Desired Characteristics :
High work standards and quality.
Shows Initiative and motivation.
Plans and organizes work effectively, self-motivated
Excellent communication skills, listening skills, and interpersonal skills.
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
Relocation Assistance Provided: No