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General Electric Field Service Engineer in Home/Remote/Alternate, United Kingdom

Job Description Summary

Responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. Developing and maintaining strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

Job Description

Essential Responsibilities :

  • Maintain all models specific to a modality in the assigned area.

  • Perform total system level trouble-shooting on complex multi-symptom problems.

  • Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.

  • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

  • Assist in the growth and direction of business in geographic area.

  • Responsible for Warranty and PMS contract cost control.

  • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

  • Play a leading role in complex and multifunctional rooms.

  • Share best practices.

  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements :

  • Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

  • Technical analytical skills

  • Ability to work independently with minimum supervision, high work standards and quality

  • Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

  • Fluency in English

  • Valid driving license, active driving experience

Desired Characteristics :

  • High work standards and quality.

  • Shows Initiative and motivation.

  • Plans and organizes work effectively, self-motivated

  • Excellent communication skills, listening skills, and interpersonal skills.

  • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Additional Information

Relocation Assistance Provided: No

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