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General Electric Field Service Manager Benelux in Hoevelaken, Netherlands

Role Summary:Manage customer service area through leadership and development of team. Create an environment to achieve customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC products and the profitable growth of the service contract base. Ultimately have full operational responsibility for the assigned region & help direct the strategic business decisions to drive growth.

Essential Responsibilities:

  • Manages customer relationships within area of responsibility

  • Accountable for positive leadership of direct & indirect reports to include ongoing direction, coaching, and career development

  • Ensure technical excellence & compliance in the field

  • Owns operational processes (Corrective repairs, PM completion, overtime management, Field Engineer utilization). Leads and cultivates a culture of integrity and transparancy

  • Leverage internal relationships to enhance business performance and customer experiences

  • Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures

  • Develops strong customer relationships and serves as the interface between customer and all GE Life Science organizations creating “one GE Healthcare” for the customer

Qualifications/Requirements:

  • Prior Field Service Leadership experience in a Bio-Pharma/Life Science industry

  • Bachelor’s degree or equivalent knowledge or experience

  • Direct customer relationship experience

  • Proven experience leading a team, managing customer relationships

  • Proven business acumen with a strong commercial mindset

  • Ability to develop and execute multiple priorities and approaches to meet objectives

  • Exceptional interpersonal skills

  • Willingness to travel within your specified geographic region

  • Proven ability to effectively communicate across a distributed workforce

  • An inclusive leader that builds a connection to the workforce through personal involvement and trust

  • Proven ability to influence and drive change through exceptional written and verbal communication skills

  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals

  • Ability to speak and write English and Dutch (mandatory)

  • Knowledge of French is a plus

Desired Characteristics:

  • Quality Specific goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

  • Complete all planned Quality & Compliance training within the defined deadlines

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization

  • Ensure timely dispatch closure

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Belgium, Netherlands;Hoevelaken; Diegem;

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