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General Electric Order Fulfillment Specialist in Hino, Japan

Job Description Summary

The principal role of the Order Fulfillment Specialist is responsible for all aspects of order fulfillment. Coordinate customer orders and production plans/schedules to achieve on time delivery and factory requested ship date, arrange shipments according to orders corroborated with shipping team. Fully proficient professional, contributes to projects and initiatives, influences at the site level and determines and executes to operational standards and processes, and requires understanding of a concepts, methods and procedures. Ensuring that internal customer’s needs are met and that company policy and international trade compliance regulations are adhered to.

Job Description

Roles and Responsibilities

  • Primary contact for global affiliates in reference to the logistics process

  • Investigate new orders for production, capacity, configuration errors, and any other potential problems

  • Monitor and track open order status through production, shipping, and delivery

  • Daily communication w/poles for order escalations

  • Releasing all International orders from distribution & manufacturing to freight forwarders

  • Manage on time delivery performance for the assigned line, including identifying potential defects and scheduling actions for improvement to ensure timely resolution and improve on-time shipment performance as well as reporting on delivery performance to the site and global fulfillment team

  • Responsible for timely, accurate and complete record keeping

  • Ensuring all processes and documentation are in accordance with GEHC & Export compliance requirements

  • Lead service/cost optimization projects

  • Using OTM (Oracle Transportation Management System) and logistics expertise to utilize the optimum mode of transport for shipments

Required Qualifications

  • Experience working in a cross functional, highly matrixed environment

  • Experience working with and effectively building rapport at all levels within an organization.

  • Proven experience with influencing others without a direct supervisory relationship

  • Ability to communicate using English

Desired Characteristics

  • Bachelor’s Degree in Logistics, Materials or Supply Chain Management (or related field) plus a minimum of 2 years’ experience in distribution/operations/supply chain or order management (Or High School Diploma plus 6 years’ experience in distribution/operations/supply chain or order management)Minimum of 3 years of operational logistics, import/export and/or customs expertise.

  • Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.

  • Ability to energize, develop and build rapport at all levels within the organization

  • Proven ability to execute, multi-task, and deliver on commitments

  • Experience working in a compliant supply chain

  • Six Sigma Green Belt certified.

  • Oracle order management experience.

Other/Special Compliance Considerations/Quality Specific Goals

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

  • Complete all planned Quality & Compliance training within the defined deadlines

  • Identify and report any quality or compliance concerns and take immediate corrective action as required

  • Knowledge and understanding of production process work instructions and operates within them to ensure that a device conforms to its specifications

  • Ensures the creation of accurate, complete and timely records and DHRs

Additional Information

Relocation Assistance Provided: No