GE Jobs

Job Description Summary

The Customer Support Engineer (CSE) role is selectively dedicated to top strategic Gas Power customers. As the Gas Power engineering liaison for assigned customers, the CSE owns the overall technical relationship with the customer across different organizational levels (plant to executive). The CSE works collaboratively with the customer, GE site personnel, and peers/leaders throughout Gas Power Engineering, aligning and leading teams and actions to resolve the customer’s top technical issues.

Job Description

Roles and Responsibilities

• Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them.

• Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings.

• Support technical scope planning for outages, working with FieldCore, regional ITR (Inquiry to Remit) teams, and customer, oversee the implementation of TIL (Technical Information Letter) and CM&U (Conversion, Upgrade & Modification) scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process.

• Lead technical initiatives driving fleet performance and reliability, in collaboration with regional ITR, quality, product Line, and engineering teams.

• Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies.

Required Qualifications

• Bachelor’s degree in Engineering.

• Minimum 8 years experience in thermal power plant field service, design engineering, services engineering, operations, customer support, or Operations & Maintenance.

Eligibility Requirements

• Ability and willingness to travel up to 25%.

Desired Characteristics

• Experience in technical problem solving and project leadership; able to understand, define and delegate technical tasks.

• Successful track record leading teams in a matrix; ability to influence in all directions.

• Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing.

• Demonstrated ability in influencing and shaping team's long-term vision and strategy.

• Master’s Degree in Mechanical or Electrical Engineering.

• Experience in customer-facing leadership roles, with demonstrated positive customer outcomes.

• Able to quickly identify the critical few priorities and develop action plans

• Able to manage multiple projects simultaneously and proactively update stakeholders.

• Problem analysis and resolution skills; root cause analysis leadership experience preferred.

• Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams.

• Able to judge and analyze technical risks with respect to commercial impact and requirements.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position