General Electric Service Site Manager - Crookwell in Goulburn, Australia
Job Description Summary
The Service Site Manager will manage the safe operation of assigned wind farm and ensure all aspects of the service contract are achieved. This specific role is for the Crookwell II NSW Wind Farm.
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned wind farm.
Ensure best possible outcomes and requirements of the O&M Agreement are achieved.
Hire, mentor and manage site staff to ensure assets are maintained to the highest possible standard
Develop and maintain service budget, actively monitor and control business expenses
Direct central support teams to raise purchase requests for parts, consumables and engineering support as required
Approve purchase requests in reference to budget and warranty constraints
Schedule team meetings to ensure GE’s policies and procedures are adhered to by the team
Regularly inspect, in-person, the progress and quality of service site activities
Maintain reports using GE’s various software management tools and databases
Manage the site teams to ensure all work is performed in accordance with the organisation policies and procedures
Interact with and provide GE senior leadership regular reports & updates
Answer questions from internal stakeholders; Leadership, Engineering, Sourcing and Project teams as required
Ensure that the manpower, equipment and materials necessary to meet job EHS requirements are available at the facility or project site, when needed
Implement GE EHS procedures
Review all site EHS findings and ensure actions are taken to correct reported deficiencies
Ensure all accidents and incidents are investigated, and reports completed
Liaise with the regional EHS Coordinator who will have the responsibility to ensure that the EHS Program is properly administered at the site
Communicate responsibly with employees, HQ, communities, customers, and government agencies regarding environmental health and safety issues
Work with the Regional EHS Manager/Specialist for all management of contractors, including but not limited to ensuring that contractors are appropriately screened before appointment and that their performance is regularly reviewed
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
Minimum of 3 additional years of experience in Customer Service Management.
A background in management of Mechanical or Electrical projects.
Experience in overall wind farm operations and maintenance
Business management and commercial acumen for profit and loss control, business and financial reporting
Diploma in business management and proven experience in managing projects.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to influence others and lead small teams.
Lead initiatives of moderate scope and impact.
Ability to coordinate several projects simultaneously.
Effective problem identification and solution skills.
Proven analytical and organizational ability.