General Electric Reciprocating Compressor Senior Services Director in Ft Worth, Texas
The Reciprocating Compressor Senior Services Director will manage the profit and loss of the Reciprocating Compressor aftermarket business including executing the daily operations of global service shop, field service and parts operations to ensure reliable and consistent deliverables to the customers.
This role will also interface with other functions including Sales, Channel Management, Field Services, Repair Shops, Sourcing and Finance to build a strategic plan and execute growth programs to expand the service offerings of the business to gain more market share, increase service penetration and provide new competitive offerings to our customer-based.
In the role of Reciprocating Compressor Senior Services Director, you will:
Set vision and develop strategy to promote improvement of established metrics for the business including operational, financial and customer-centric measurements
Build and maintain key relationships with customers and channel partners
Manage overall production and output of the business to reach defined targets in quality, cost, on-time delivery and safety
Drive a culture of change, motivation for growth and continuous improvement for the RC Aftermarket business
Benchmark and share best practices across the global operations
Ensure customer satisfaction through commercial and operational excellence programs
Prioritize the strategic initiatives and build supporting business cases for each initiative
Provide input to business strategic planning process and programs to support growth of the RC Services business unit
Be responsible for field resource planning, management, utilization and productivity optimization as well as execution to meet customer and business metrics
Interface with the commercial team and customer on customer escalations regarding services provided
Develop long range forecast for region resource needs
Be responsible for billing cycle for all completed jobs
Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through training Qualifications/Requirements:
Bachelor's Degree from an accredited college or university
Minimum 5 years of experience in field servicesEligibility Requirements:
Travel 50% of the time, as required Desired Characteristics:
Demonstrated ability to negotiate commercial agreements and develop business growth strategies.
Experience in leading an operation with P&L responsibilities
Plant management, sourcing or operations experience
Analytical and strategic thinking skills
Proven years of work experience in services, operations, shop management, project management or customer support / services
Demonstrable passion for technology and learning and development
Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the organizational matrix
Ability to perform in a fast-pace environment juggling and executing on multiple priorities
Strong organizational and strategic operating skills
Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and client trends – go beyond the status quo
Ability to deal with ambiguity, strategic agility, manage diversity and drive for results
Strong oral and written communication skills. Strong interpersonal and leadership skills About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Texas; HoustonGE will only employ those who are legally authorized to work in the United States for this opening.