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General Electric Sr. Director of User Experience - Manufacturing in Foxborough, Massachusetts

Job Description Summary

Job Description

Roles and Responsibilities

In this role, you will:

Work with product owners across the businesses to understand market needs & vision, and work with teams to quickly translate that vision into designs for software

Partner with stakeholders and executive leaders to understand business needs and create a vision and strategy to address those needs

Coach, mentor, lead, and provide career guidance and development for a large group of digital technology professionals

Identify skill gaps within the team and work to fill gaps with talent, experience or training; develop, on-board or implement new tools and processes to enable the team

Direct managers or people leaders of employees

Set a vision for the future; influence strategic decision making and change

Demonstrate a strong understanding of Agile / Lean UX methodologies

Oversee effective documentation and communication of design - via wireframes, mockups, requirements engineering and UI components

Evangelize the UX practice internally and externally

Share technical, procedural, and business knowledge with others.

Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.

Education Qualification

For roles outside USA:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with significant experience.

For roles in USA:Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience10years

Desired CharacteristicsTechnical Expertise:

Leads team's engagement with product owners and other business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback, with the ultimate goal of shipping a high-quality product that is valued by our customers

Leads teams to use participatory design activities (e.g. paper prototype co-creation, card sorting) to understand vision, business model and assumptions and tacit knowledge about user needs and behaviors.

Leads teams to create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of a software application.

Facilitates constructive design thinking workouts.

Business Acumen:

Directs and mentors others to use systems thinking to address problems and questions at scale.

Plans and scopes design programs that improve product and service UX at scale.

Creates, analyzes & manages projects that provide direct business impact.

Partners with business leaders to align strategic projects with business objectives.

Demonstrates detailed knowledge of business operations and strategic direction, including merger and acquisition opportunities.

Assembles the larger 360 view and communicates that picture to others.


Uses facilitative techniques to lead cross-functional teams

Influences through others, including by use of experts or other third parties. Builds direct and "behind the scenes" support for ideas. Foresees downstream consequences and effectively tailors communication strategy to support a positive outcome.

Remains objective and neutral. Redirects group from unproductive or disruptive behavior if needed.

Uses root cause analysis to identify, correct and/or eliminate the causes of problems as well as the problem itself.

Recommends corrective as well as preventative actions. Recommends timeframes in which to execute preventative actions. Initiate change requests in response to risks that threaten the projects. Provides advice in managing business risk.

Communicates functional strategy and roadmap with sufficient detail for teams to utilize.

Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results.

Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.

Excellent communication skills and the ability to interface with senior leadership with confidence and clarity

Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, feel more engaged, and ultimately perform better. • Supports the team to drive through ambiguity

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.

Finds important patterns in seemingly unrelated information.



To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No