General Electric Sr Application Operations Engineer in Evendale, Ohio
You will be responsible for design, delivery and process development towards ensuring availability of critical Engineering software in support of Aviation’s Military program objectives. You will own licensing, delivery and operational support for client and server based applications working with Digital partners towards maximizing Engineering productivity.
Capture engineering requirements by brainstorming with Engineering and Product Managers towards efficient service delivery
Develop and execute processes for software and license updates to minimize client disruption and increase end user productivity
Streamline software delivery model and document software introduction and installation processes
Communicate critical updates and establish relationships with customer teams to ensure requirements and service level agreements are aligned
Engage in technical discussions; participate in technical designs and present technical ideas through white boarding
Work closely with your peers and train members within the team to ensure common processes resulting in fulfilling customer expectations
Execute in a fast pace delivery mode and focus in delivering tasks to meet client program goals
Seek and provide feedback on design and development
Demonstrate the ability to make informed technology choices after due diligence and impact assessment
Understand engineering software as a product, all applications and the interrelationships between them while being an expert in the delivery/installation processTroubleshoot software related issues and build relationships with partner organizations to quickly resolve complex issues
Possess advanced domain knowledge and show great customer focus. Expert in processes / methodologies and Skilled in build, release & deployment processes
Articulate the need for scalability and understand the importance of improving quality through testing
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Monitor and manage software licensing. Interface with software license management team to ensure cost effective solutions
Work directly with service architects to help reproduce and resolve customer issues • Drive customer communication during critical events and lead retrospective meetings
Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
Write tutorials, how-to videos, and other technical articles for the collective operational team and knowledgebase articles and keep them up-to-date
Work on critical, highly complex customer problems that may span multiple services
Provide mentorship and guidance to team members
Bachelor’s Degree in Computer Science, Information Systems or in “STEM” Majors (Science, Technology, Engineering and Math)
Minimum of 2 years’ Information Technology operational experience
Ability to obtain a U.S. DoD SECRET or TOP SECRET security clearance
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Proven leadership skill in digital technology
Experience with Windows, Linux, desktops and server hardwareAbility to dissect and understand complex technology
Hands on experience with a breadth of IT solutions
Experience with Application installation and License Management
Active US government S / TS security clearance
Experience providing customer focus and supporting technology solutions
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in.
At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Ohio; Evendale
GE will only employ those who are legally authorized to work in the United States for this opening.