General Electric Senior Resource Management Staff Manager in Edmonton, Alberta

Role Summary:

The Senior Service Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the BHGE Pressure Control organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy

Essential Responsibilities:

• Drive development and lead the execution of the Services growth strategy with respect to cost, project profitability, overall margin management, timeline, quality, environmental / safety, legal, and other aspects

• Lead the Canada Services Team in the assessment of customer needs, solve business problems through consultative approach and develop effective strategic business plans.

• Responsible for building strong long-term relationships with customers within the region

• Lead complete field resource management efforts

• Work closely with region sales leaders to ensure appropriate coverage and opportunities to achieve the services orders plan for region

• Provide the operational leadership needed to drive profitable service growth

• Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required

• Lead efforts to ensure customer service excellence for assigned customers

• Lead service engineering to accomplish effective support of region customer service objectives

• Manage cost control, quality, and operations-oriented customer communications

• Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

• Implement, Maintain and Support the Service Max digital service platform implementation

• Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings

• Work jointly with Supply Chain management to ensure proper identification of projected load and improve order fulfillment cycle time and profitability


• Bachelor’s degree from an accredited university and/or 15 years of Field Service experience

• At least 5 years of experience in a management role

• Willingness and ability to travel within assigned region

• Experience leading or managing projects of various size, duration and scope

• Demonstrated ability to lead and influence a team within a large, complex and matrixed organization

• Demonstrated Project Management skills

Desired Characteristics:

• Six Sigma Green Belt certification is preferred

• Strong business acumen and commercial savvy

• Strong customer service mindset

• Working knowledge of contract terms and conditions

• Familiarity with project labor and material quoting tools

• Ability to build trust by respecting the ideas and contributions of everyone

• Strong interpersonal, leadership and communication- oral & written skills

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

Locations: Canada; Alberta; Edmonton