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General Electric Service Program Manager in E Cleveland, Ohio

Job Description Summary

Drives the overall client satisfaction based on consistent delivery of a total GE Healthcare solution. Responsible for providing the client with a single point of contact for all service operations, developing a strategy to ensure client retention and growth through close interaction with the commercial sales teams and furthering GEHC’s asset management objectives.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

  • Provide direction to our resources to meet or exceed contractual obligations with a primary focus in Imaging Services.

  • Work with the GEHC Businesses and account management team to ensure clear communication throughout the enterprise.

  • Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization, and capital planning.

  • Drive partnership through developing director and executive level review reports.

  • Facilitate meetings that focus on GE’s recommendations and solutions to improve hospital operations.

  • Function as the single point of contact for the hospital system to drive timely resolution of issues.

  • Benchmark key metrics and direct the collection of data to demonstrate value.

  • Ensure timely contract renewals and warranty conversions.

  • Aid sales processes to drive growth.

Required Qualifications

  • Bachelor’s degree and Project/Program Management or Service Leadership experience.

  • Strong communication skills to synthesize complex issues and communicate clearly.

  • Demonstrated ability to energize, develop, and build rapport at all levels within an organization.

  • Willingness to travel 20%.

  • Legal authorization to work in the United States.

  • Willing to submit to a background investigation, (e.g., verification of your past employment, criminal history, educational background).

  • Willing to take a drug test.

  • Willing to submit to a check of driving record.

Desired Characteristics

  • Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, Profit & Loss centers, balance sheets, capital and operational planning).

  • Experience working in the healthcare industry, including interaction with hospital administration (i.e. account management, relationship-building experience).

  • Experience in client-facing role (e.g., consulting, project management, process improvement (Six Sigma/ LEAN)), while serving as advocate for client’s needs.

  • GEHC Services experience (e.g., Clinical Services/Biomed, Radiology, Cardiology, Life Support Systems, Monitoring, Ultrasound, Information Technology).

  • Experience working in a highly-matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in the client growth strategy.

  • Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.

  • Experience maintaining a flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation).

  • Experience working with GEHC products.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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