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General Electric Director of Service in E Cleveland, Ohio

Job Description Summary

The Director of Service manages the total GE Healthcare Services business for their assigned territory through leadership and development of team (team leaders, field engineers, biomedical technicians, etc). He/ She creates an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC systems products and the growth of the service contract base. Ensure that each operating plan for the combined services products, is achieved.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Required Qualifications :

  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.

  • Is responsible for achievement of the Operating Plans (OP revenues and OM), receivable, past dues, optimizing resources & manpower deployment to achieve OP & productivity targets for all business segments.

  • Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization)

  • Leads and cultivates a culture of GE Values and integrity.

  • Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare Services” for the customer.

  • Proactively identifies customer needs and develops and implements customer specific solutions.

  • Leads service delivery, which continuously meets customer expectations.

  • Leverage internal relationships to enhance business performance and customer experiences.

  • Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.

  • Drives change initiatives as required to improve efficiencies and execute on business commitments. Applies an equal and inclusive commitment to each modality that delivers GE HCS commitment to the business and the customers.

Required Qualifications :

  • BA/BS degree.

  • At least 5 years of leadership experience.

  • Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.

  • Ability to develop and execute multiple priorities and approaches to meet objectives.

  • Very good interpersonal skills

  • Willingness to travel extensively within their zone and region.

Preferred Qualifications :

  • Masters/MBA or equivalent experience.

  • Prior field sales or field service experience.

  • Proven leadership and ability to orchestrate resources and motivate teams

  • Experience in managing a large P&L.

  • An inclusive leader with strong business acumen that builds a connection to the workforce through personal involvement and trust.

  • Proven ability to influence and drive change through exceptional written and verbal communication skills.

  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.

  • Understanding of customer/marketplace and drivers that influence customer behavior.

  • Previous direct report management/leadershipexperience

  • Ability to resolve complex issues within functional area and/or area of expertise.

  • Ability to develop and execute multiple priorities and approaches to meet objectives.

  • Direct customer relationship experience.

  • Proven ability to effectively communicate across a distributed workforce.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: No