General Electric Customer Fulfillment Manager in Dover, Delaware

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Customer Fulfillment Manager is responsible for placing timely demands into fulfillment systems and ensuring delivery of parts, tools and necessary services supporting outages. The Customer Fulfillment Manager is an integral part of the team supporting assigned service agreements, plants and customers. This team will demonstrate accountability for functional, business, and broad company objectives within Power Services.

Essential Responsibilities:

As the Customer Fulfillment Manager, you will:

  • Manage Contractual Services (CS) inventory

  • Own financial pacing, cost classification, billing and collections for assigned customer portfolio

  • Be responsible for outage planning and logistics

  • Manage project controls for outages within assigned customer base

  • Be responsible for outage demand placement, including parts requests, repair scheduling, and resourcing labor needs

  • Prepare margin reviews for CS agreements within assigned customer portfolio

  • Collect time sheets from vendors and suppliers; calculating and generating invoices for billing

  • Be responsible for the distribution and collection of Customer Feedback surveys

  • Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls

  • Update and maintain input in GE’s ERP - Field Service Portal (FSP), including the Oracle Field Services (OFS) system

  • Support CSL as needed in customer communication, completion of outage and customer relationship deliverables

Qualifications/Requirements:

  • Bachelor’s Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in a financial / billing, customer support, operations and/or forecasting position)

  • Minimum of 3 years of experience in a financial / billing, customer support, operations and/or forecasting role

Desired Characteristics:

  • Knowledge / experience within the power generation services, industrial, and manufacturing industry

  • Domain knowledge of field services requirements

  • Knowledge of Contractual Service Agreements

  • Strong quality background, with Black Belt certification or equivalent quality certification

  • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)

  • Proficient in IT systems with ability to learn and adapt to new systems quickly

  • Strong financial knowledge and commercial / contractual experience

  • Demonstrated communication and organizational skills

  • Strong interpersonal skills

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections at http://bit.ly/geconnections

Locations: United States; Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont; Boston, Other

GE will only employ those who are legally authorized to work in the United States for this opening.