General Electric FIELD SERVICE ENGINEER ULTRASOUND in Diegem, Belgium
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Healthcare at http://www.gehealthcare.com provides transformational medical
technologies and services to meet the demand for increased access, enhanced quality and more affordable
healthcare around the world. GE works on things that matter - great people and technologies taking on tough
challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their patients.
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Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. For this function your main focus will be on the Ultrasound equipment.
Technical: Maintains all models specific to a modality in the assigned area
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.Acts to ensure satisfaction to primary customers
LCT: Assists in Account Sales visits; helps trainothers where necessary; identify Sales opportunities and communicate to account team
Businessgrowth: Assists in the growth and direction of business in his/her geographic area
Productivity:Responsible for Warranty and PMS contract cost control
Administration: Responsibly completesall administration tasks on time. Ensures timely completion of FMIs and PMS inspectionsdocumentation for assigned accounts
Installation: Plays a leading role in complex andmultifuntional rooms. Shares best practices. Maintain effective quality systems and programscompliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, QualityManagement Policy, Quality Goals, and applicable laws and regulations as they apply to this jobtype/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the QualityOrganization
Identify and report any personal quality or compliance concerns immediately to theQuality Organization
Insure timely dispatch closure
Ensure completion of all field modificationsinstructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activitiesby identifying and appropriately escalating process and product quality gaps, providing solutionswhen possible
Qualified to Degree level or equivalent
Technical analytical skills
Proven Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Profiency in English
Multilingual in Dutch and French
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Locations: Belgium; Diegem