General Electric FIELD SERVICE ENGINEER ULTRASOUND in Diegem, Belgium

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Healthcare at http://www.gehealthcare.com provides transformational medical

technologies and services to meet the demand for increased access, enhanced quality and more affordable

healthcare around the world. GE works on things that matter - great people and technologies taking on tough

challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,

biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps

medical professionals deliver great healthcare to their patients.

Learn More About

GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Role Summary:

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. For this function your main focus will be on the Ultrasound equipment.

Essential Responsibilities:

  • Technical: Maintains all models specific to a modality in the assigned area

  • Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems

  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.Acts to ensure satisfaction to primary customers

  • LCT: Assists in Account Sales visits; helps trainothers where necessary; identify Sales opportunities and communicate to account team

  • Businessgrowth: Assists in the growth and direction of business in his/her geographic area

  • Productivity:Responsible for Warranty and PMS contract cost control

  • Administration: Responsibly completesall administration tasks on time. Ensures timely completion of FMIs and PMS inspectionsdocumentation for assigned accounts

  • Installation: Plays a leading role in complex andmultifuntional rooms. Shares best practices. Maintain effective quality systems and programscompliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, QualityManagement Policy, Quality Goals, and applicable laws and regulations as they apply to this jobtype/position

  • Complete all planned Quality & Compliance training within the defined deadlines

  • Identify and report any and all customer quality or compliance concerns immediately to the QualityOrganization

  • Identify and report any personal quality or compliance concerns immediately to theQuality Organization

  • Insure timely dispatch closure

  • Ensure completion of all field modificationsinstructions (FMI’s) within prescribed timeframe

  • Participate in continuous improvement activitiesby identifying and appropriately escalating process and product quality gaps, providing solutionswhen possible

Qualifications/Requirements:

  • Qualified to Degree level or equivalent

  • Technical analytical skills

  • Proven Field Services experience

  • Comprehensive knowledge of a specific modality or multi-modalities

  • Sought by others for guidance and advice

  • Profiency in English

  • Multilingual in Dutch and French

  • Ability to work independently with minimum direction

  • High work standards and quality

  • Initiative and motivation

  • Plans and organizes work effectively

  • Excellent communications, listening and interpersonal skills

  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Locations: Belgium; Diegem