General Electric SA2 MRO Coordinator and Lead Technician III WFO in Des Moines, Iowa
Job Description Summary
We are the doers. The leaders. The makers. The change-bringers. We are all different, uniting to solve the world’s toughest challenges. Our teams are hungry to make history, acting with integrity to relentlessly improve people’s lives. With every weld, every sale, and every code we write we keep the world in motion. It’s time to stop dreaming about the future; let’s build it together.
Maintenance and Remote Operations (MRO) Sites Coordinator and Lead Tech. This role will be responsible for all resources, and logistics required to perform services and maintenance activities on MRO customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. This is a dispatch oriented position. The candidate will be able to support traveling, as needed, as well as remote management of MRO techs, to fulfill all duties as defined by the customer contracts.
Roles and Responsibilities
Responsible for field resource deployment planning and execution to meet customer and business metrics · Interface with the customer service managers on issues escalation · Develop long range forecast for region resource needs · Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
This role requires greater than 75% travel.
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 3 years of experience in Job Family Group(s)/Function(s)).
Minimum of 1 year of advanced experience in the Services & Resource Management
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs. Established project management skills.
Operations oriented individual capable of managing many activities across several sites at one time.
Contract awareness and ability to understand site operations in the context of complex contract based requirements, i.e. production guarantees, liquidated damages, etc.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes