General Electric Product Installation Specialist in Denver, Colorado
Job Description Summary
As part of our Ultrasound IT team, this role will help to drive customer satisfaction and revenue recognition through software installations and technical support of our customer project implementations. As part of the Ultrasound IT team, you will be joining a fast-growing global business focused on diagnostic ultrasound reporting and image management across varied ultrasound segments.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Provide technical implementation support both onsite and remote
Ensure outstanding customer engagement and satisfaction in all customer interactions
Assist with pre-sales support of Ultrasound IT products
Provide support of and work directly with local Ultrasound Field Engineers
Occasionally provide post-implementation product support on-site and/or remotely to manage customer escalations
Provide follow up customer technical training on-site and remotely via web-based tools
Manage and maintain productive customer relationships
Provide valuable input to new product development using your experience in resolving issues
This position is open to candidates internal and external to GE. Candidate should be located in the Central/Mountain/Western USA.
At least 3 years of technical knowledge and experience with Network Based Software solutions and Network Topology and Infrastructure
Familiarity with Clinical workflow, PACS, routing rules, pre-fetching, URL integration, DICOM SR files, etc.
At least 2 years of IT support experience including troubleshooting Software, networking, Client\Server OS and Antivirus Security issues
Advanced Computer skills (SQL Database knowledge, understanding of certificates and encryption methods)
Strong understanding of Virtual and Cloud based environments
Willingness and ability to travel up to 85% within the United States & Canada
The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Unrestricted work authorization in the US without sponsorship
Willingness to submit to and pass a drug test and educational employment and criminal background checks
Familiarity with Windows OS, Security and Shares. CCNA Preferred
Excellent written/verbal communication skills, including the ability to easily convey concepts to peers, customers, and employees
Prior experience within GE - ViewPoint, ABUS- CVUS/OB/GYN/Vascular reporting application
General IT background with ability to consult on infrastructure needs of prospective clients
Microsoft (Terminal Server and Azure) and Citrix experience
Experience with workflows across an enterprise/health system, hospital, multi-practice clinic, etc.
Prior PACS and HIS experience or familiarity
Working knowledge of the DICOM standard and Ultrasound Systems preferred
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
The salary range for this position is $90,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for [a performance bonus/variable incentive compensation/equity]. Available benefits include health, welfare, retirement and paid leave.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No