General Electric Field Service Engineer in Denver, Colorado
Job Description Summary
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
GE Healthcare is a medical technology and diagnostics business with a vision to become the leading innovator enabling precision health. With us, you can touch the lives of thousands of people globally and make every moment matter in your career.
Key Responsibilities include:
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.
Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Six Sigma trained/certified
Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
Maintains a positive outlook at work. Handles criticism well and learns from it.
Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.
Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Keeps up to date with competitor information and market trends
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes