General Electric Parts Services Specialist in Cranberry Township, Pennsylvania
Job Description Summary
The Parts Service Specialist is a key member of the Spares & Repairs team to manage the Inquiry To Remittance (ITR) process, interpreting customer RFQ requirements, quoting, processing customer’s POs and ensuring the timely delivery of the customer order. Specialist is a key member of the Spares & Repairs team to manage the Inquiry To Remittance (ITR) process, interpreting customer RFQ requirements, quoting, processing customer’s POs and ensuring the timely delivery of the customer order.
Essential Responsibilities :
As the Parts Services Specialist you will:
Work within the GE Power Conversion Parts & Repairs team to deliver quotes in response to customer queries
Work across the GE Power Conversion business segments
Own the day to day RFQ fulfillment process, receive and validate purchase orders, and pass them to the Order Fulfillment team
Receive and log Request for Quotations (RFQs) from customers. Including specific attention to the support of Rapid Quote response
Identify the requested part, and provide quotations to customers using the standard Parts Book, pricing
Liaise with all stakeholders to ensure on time quote delivery, including Material Management, Sourcing, Parts Definition team
Maintenance of all information of quotes in the quote tool (SFDC) to ensure accurate financial forecasting
Raise workflows to create and update parts
Resolve customer issues
Receive and check Purchase Orders
Accurately transfer process customer’s Purchase Orders, for Order fulfillment.
Work with GE internal customers, warehouses, Fleet managers and Field Engineers, to support customer requirements and issues.
Act as lead fulfillment operational liaison for your required orders with GE sites, Sourcing, Planning and logistics service providers to support your customer order.
Ensure that all transactions are completed within ERP system and support invoice processing/collections as needed by the managing team.
Ensure that the business complies with local guidelines and laws, and GE policy
Bachelor’s Degree in Business or related field from an accredited university or college (OR a High School Diploma / GED with a minimum of 2 years of experience in a customer oriented / quote management role working with parts )
Minimum 2 years in a customer oriented / quote management role working with parts
Desired Characteristics :
Intermediate/Advanced user of Microsoft Office
Experience in SAP / SFDC to build and manage quotes and support finance & data reporting
Customer focused in the provision of service
Ability to work in a matrixed environment
Ability to work under own initiative, with an understanding of appropriate escalation
Ability to work under pressure, and prioritize work appropriately
Ability to learn new tools and processes, and help improve on them
Effective written and oral communication skills
Detail and numbers oriented, with an organized approach to data reporting and record keeping
Punctual and reliable
Team player, able to be part of a team, and contribute to team work
Flexible attitude and approach to working hours
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/englobal/desktop/assets/images/posterscreenreaderoptimizedwsupplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No