General Electric Lead Services Specialist - Customer Order and Fulfillment in Clearwater, Florida
Job Description Summary
Responsible for facilitating transactions and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step-by-step sequence of standard operational tasks which need to be followed to achieve an end result. Autonomous decision making is a part of the daily process. Works closely with repair operations personnel.
Roles and Responsibilities
Facilitate order management and shipping/receiving - process order induction, input into internal systems. Connect to customer portals and systems, with an emphasis on government.
May support forecasting, billing, and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process.
Work with operations to understand and communicate commits and status to customers.
May also engage in sales activities for assigned customers.
Ability to understand complex government orders, requirements, and processes.
Works with Materials team to facilitate receiving and shipping of customer’s orders
Collaborates with others to solve issues.
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
Exchanges technical information asks questions and checks for understanding.
Works with operations to understand and communicate commits and status to customers
Receive/retrieve, review, and implement customer Purchase Orders, contracts, and/or delivery orders.
Reviews repair estimates and submits to customer.
Assists other business functions in the facilitation of communication with and concerning the customer.
Takes responsibility for customer orders from receiving to shipping.
Makes improvements to processes based on the voice of the customer.
Resolves issues using established procedures.
Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
Bachelor's degree from an accredited university or college and 2 years of experience in supply chain, order fulfillment or administration (or a high school diploma / GED with at least 6 years of experience in supply chain, order fulfillment or administration)
Competency with Microsoft Office applications: Outlook, Excel, PowerPoint, etc.
Ability to learn computer-based activities quickly and accurately
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs
Experience in working Direct Government contracts (especially aftermarket programs)
Knowledge of Government requirements and business compliance to those requirements
Experience working with Government property and portals
Avionics supply chain experience
A general knowledge of Lean
Additional Eligibility Qualifications:
GE will only employ those who are legally authorized to work in the United States for this
opening. Any offer of employment is conditioned upon the successful completion of a drug
screen (as applicable). This role is restricted to U.S. persons (i.e., U.S. citizens, permanent
residents, and other protected individuals under the Immigration and Naturalization Act, 8
U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of
status prior to employment.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No