General Electric Lead Engineer - Fleet Management in Clearwater, Florida
Job Description Summary
In this role you will act as the point of contact for all customer related technical issues, supporting Programs, the AOC 24/7 team and field service teams, you will provide technical expertise and support on a range of GE Aviation products, to both external and internal customers.
You will lead investigations, liaising closely with the customer, ensuring the correct process and tools are used to identify root causes and implement corrective actions.
Using reliability data you will review product performance and resolve any performance concerns, managing system level concerns with the project and Engineering teams.
Investigation efforts will include working with R&O Workshop personnel and resolving technical issues affecting product repairs.
As a PSE you will own the technical content of CMM’s and Service Bulletins for the products assigned.
Essential Functions (Responsibilities)
Execute Fault Reporting, Analysis, and Corrective Action (FRACAS) process on assigned avionics products. This includes the development of solutions that meet customer and business needs. Solution may be self-developed or developed through a team via project management leadership.
Responsible for driving the overall planning, management and completion of all customer technical queries assigned.
Lead for customer technical issues and Investigation of field failures
Creation of product briefings/Service Information Letters
Technical presentations at fleet technical review meetings (internal and external)
Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate.
Provide liaison and support on technical issues to the various GE departments and sites in the US and overseas.
Support the activities of the Safety Product Management Team (SPMT)
Maintain and develop a detailed knowledge of current and future products.
Maintain a relationship with customer facing teams, product leads and the Product and Engineering Centres of Excellence
Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion (i.e. Siebel)
Support the customer in the field, in the US and overseas, through modification programs and dedicated technical support visits.
Monitor the in-service performance of GE equipment, to identify problem areas and make recommendations and take actions to affect a solution.
Maintenance and approval of fielded technical documents
Serve as the Voice of the Customer (VOC) during internal reviews (SPMT, NPI Toll Gates, CMR, etc)
Candidate shall be qualified to Bachelor’s Degree level in Electrical/Electronic Engineering. Candidate shall have a minimum of 3 years of experience in an electrical/electronic engineering field.
The preferred candidate will have a proven track record of GE Aviation Systems products as well as an understanding of aircraft systems, and a demonstrated ability to excel in all customer service areas.
Strong oral and written communication skills
Strong interpersonal and leadership skills
Change agent with strong credibility and influence in the organization
Demonstrated ability to motivate others and achieve results
Demonstrated commitment for process improvement
Demonstrated ability to influence outside of peer group
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes