General Electric SSA & Upgrade Technical ITO Leader in Cincinnati, Ohio

Role Summary:

The SSA & Upgrade Technical ITO Leader demonstrates accountability for all technical related actions required for a successful preparation of supporting service agreement (SSA) and upgrade proposals.

Essential Responsibilities:

You will drive profitable growth and ensures customer satisfaction by providing technical and analytical assessment on all SSA and upgrade related matters. You will be part of the NAM Regional Service team supporting the x|plore Radiography Systems product line of Inspection Technologies (XRay Systems).

In the role of SSA & Upgrade Technical ITO Leader, you will:

  • Assist in the upgrade proposal preparation, being responsible to provide the technical advice and information required for the creation of a SSA or upgrade quotes. This includes:

  • Driving the understanding of the installed configuration and the review of technical requisites

  • Identifying technical risks

  • Creating the upgrade proposal cost and margin estimation

  • Partnering with reginal commercial operations team to ensure compliance with quoting and order acceptance

  • Provide visibility of the portfolio of standard upgrades, creating and maintaining flow chart decision trees in collaboration with similar functions from other Regions and Product Management. The final goal is a transparent configuration pre-requisite assessment to support the Sales and the Customer Care team

  • Team with the Radiography Training specialist and Service Excellence program leaders to support NPI development with special focus on productization of Upgrade packages

  • Ensure upgrades readiness and serviceability, including but not limited to: appropriate technical documentation, training, tooling and spare parts packages definition

  • Assist with business growth targets by supporting installed base SSA quoting. Data-mine regional installed base for opportunity development. Partner with regional SSA & Sales Manager for quoting contract renewals

  • Support and consult as requested the Regional Field Service Management during the execution of upgrades to ensure flawless execution at customer site

  • Drive continue improvement culture through identification and implementation of technical risks and productivity recommendations aiming for excellence execution of upgrade projects

  • Act as the technical reference in the Region for radiography upgrades supporting other functions and other regions as required


  • Bachelor’s Degree in Engineering from an accredited college or university

  • Minimum 2 years of experience in an Engineering, Services and/or Commercial roleEligibility Requirements:

  • Travel 15% of the time, as required Desired Characteristics:

  • Master's Degree from an accredited university or college in Engineering

  • Fluency in German, French and/or other European languages

  • Able to work with SFDC, Service Max, Deal Machine and SAP

  • Microsoft Office proficiency, with strong focus on excel and visual Basic

  • Lean Six Sigma Certification or equivalent

  • Project management experience

  • Radiography or other Non-Destructive Testing Technology background

  • GE inspection Technologies Radiography experience About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Ohio; CincinnatiGE will only employ those who are legally authorized to work in the United States for this opening.