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General Electric Sr Staff UX Researcher in Cincinnati, Ohio

Job Description Summary

Responsible for the creation of a design research strategies and leadership of design research across multiple projects.

Job Description

Roles and Responsibilities

In this role, you will:

Lead, oversee and recommend both short- and long-term research activities, creating a research plan

Leads the creation and communication of research artifacts, findings, reports, and recommendations to stakeholders

Lead planning of research topics and usability tests and contribute to the analysis and synthesis of research findings

Provide leadership, research guidance and mentorship to team members; provide coaching on feedback gathering techniques.

Lead management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders

Frame, scope, and lead execution of design research projects

Lead constructive design critiques

Propose design or product solutions based on research and synthesis outcomes; influence change

Select and use appropriate design research methods to address design opportunities.

Plan and conduct interview sessions with users and stakeholders, including executives.

Research and evaluate emerging design, technology, and industry trends; champion new ideas as

appropriate.

Education Qualification

For roles outside USA:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with significant experience.

For roles in USA:Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience8years

Desired CharacteristicsTechnical Expertise:

Experience conducting qualitative and quantitative research activities such as ethnographic studies and usability studies

Experience leading the creation and communication of research artifacts, findings, reports, and recommendations to stakeholders

Experience planning research topics and usability tests

Experience leading management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders

High attention to detail; extremely strong written and verbal communication skills

Deep knowledge of research tools such as Morae Observer, Camtasia, Axure, InVision, and Omniture"

Mastery of Agile/Lean UX methodologies

Business Acumen:

Ability to creates, analyze and manage projects that provide direct business benefit.

Demonstrates detailed knowledge of business operations and strategic direction, including merger & acquisition opportunities.

Sees patterns within industry issues. Demonstrates how UX provides solutions for internal/external customer challenges.

Ability to takes various stakeholders through the design thinking process to frame a project.

Ability to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole.

Leadership:

Experience using root cause analysis to identify, correct and/or eliminate the causes of problems as well as the problem itself.

Ability to keeps participants focused on task and end process, ensuring full participation

Demonstrated active listening skills and the ability to diffuse tense collaboration and decision-making situations in teams.

Note

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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