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General Electric Business Operations Manager in Cincinnati, Ohio

Job Description Summary

The Business Operations Manager will deliver maximum customer value by driving operational and process excellence for the Fleet Support – Business Operations team. In this role you will demonstrate leadership in defining strategies to meet business goals, driving project initiatives, and producing results for internal and external customers.

Job Description

Essential Responsibilities

  • Own Fleet Support contract processes, execution, flowdown, and fulfillment, including leadership in on-site customer audits

  • Own business processes and execution for Entry Into Service (EIS) of Tier 2 customers

  • Develop/evolve business strategy and use LEAN principles in process improvement, consistency, and best practices regarding area of responsibility

  • Lead coordination with internal Sales/Marketing and JV partners on diagnostics contract strategy, service value sell, and customer engagement

  • Define, develop, and manage key performance metrics to drive operational excellence, as it pertains to your area of responsibility

  • Manage 3rd party supplier used in support of process execution

  • Communicate process initiatives and team performance to senior leadership

  • Utilize VOC from external customers and internal customer teams to evolve customer engagement and support strategies to maximize customer satisfaction

  • Manage ARINC contract for transmission of ACARS data

Qualifications / Requirements

  • Bachelor's Degree from an accredited college or university in a related field

  • Minimum of 5 years of experience in engineering operations

  • Demonstrated experience in LEAN / Six Sigma principles

  • Demonstrated experience in strategic role requiring the use of influencing skills to meet objectives across a matrix organization

Desired Characteristics

  • Experience in commercial or product support roles within the Aviation industry

  • Experience in working directly with customers and their leadership

  • Demonstrated ability to analyze and resolve problems

  • Demonstrated ability to lead programs / projects

  • Critical problem-solving skills

  • Strong oral and written communication skills

  • Strong interpersonal and leadership skills

  • Ability to guide and influence others

  • Self-motivated and driven

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes