General Electric Business Operations Manager in Cincinnati, Ohio
Job Description Summary
The Business Operations Manager will deliver maximum customer value by driving operational and process excellence for the Fleet Support – Business Operations team. In this role you will demonstrate leadership in defining strategies to meet business goals, driving project initiatives, and producing results for internal and external customers.
Own Fleet Support contract processes, execution, flowdown, and fulfillment, including leadership in on-site customer audits
Own business processes and execution for Entry Into Service (EIS) of Tier 2 customers
Develop/evolve business strategy and use LEAN principles in process improvement, consistency, and best practices regarding area of responsibility
Lead coordination with internal Sales/Marketing and JV partners on diagnostics contract strategy, service value sell, and customer engagement
Define, develop, and manage key performance metrics to drive operational excellence, as it pertains to your area of responsibility
Manage 3rd party supplier used in support of process execution
Communicate process initiatives and team performance to senior leadership
Utilize VOC from external customers and internal customer teams to evolve customer engagement and support strategies to maximize customer satisfaction
Manage ARINC contract for transmission of ACARS data
Qualifications / Requirements
Bachelor's Degree from an accredited college or university in a related field
Minimum of 5 years of experience in engineering operations
Demonstrated experience in LEAN / Six Sigma principles
Demonstrated experience in strategic role requiring the use of influencing skills to meet objectives across a matrix organization
Experience in commercial or product support roles within the Aviation industry
Experience in working directly with customers and their leadership
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Critical problem-solving skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to guide and influence others
Self-motivated and driven
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: Yes