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General Electric Sr UX Design Researcher in Chicago, Illinois

Job Description Summary

As a Senior UX Researcher, you will contribute to the understanding of our customers and the users of our products. You understand, champion, and execute research and usability testing within the design process and act as a core member of the UX and Design team. As a Sr UX Researcher you will execute on multiple small to medium sized projects as an individual contributor with a focus on user research and usability testing.

Job Description

Essential Responsibilities :

In this role, you will:

  • Understand and be able to explain to others how research fits into the various aspects of the design process—from very early exploratory efforts through post-launch

  • Have experience planning and executing both qualitative and quantitative research

  • Be equally comfortable with discovery research as well as concept and validation testing

  • Understand and be able to apply a range of methods including ethnographic-inspired methodologies, in-depth interviews, surveys, card sorts, tree tests, usability tests, etc.

  • Frame, scope, plan, structure, and lead execution of UX and Design research projects, largely independently

  • Select and apply appropriate user research methods to address UX and product research needs

  • If Discovery research is needed, structure user-centered research and work with a variety of teams through fieldwork to determine users physical, cognitive, social, emotional, and cultural needs

  • Plan and conduct interview sessions with users and stakeholders, including executives

  • Conduct analysis and synthesis of user research to distill the most important insights and implications, linking them together through frameworks, maps, and principles—as appropriate, to inform design

  • Have proven experience in uncovering unmet user needs, and unpacking meaning from sometimes obscure and disparate findings

  • Be confident about leading teams and users through a range of research analysis and synthesis processes—using strong facilitation skills

  • Maps customer feedback, industry trends, market research and competitive product research to internal vision and recommendations

  • Frame reports, write-ups and insights in a way that inspires design teams to develop imaginative and appropriate solutions

  • Utilize compelling storytelling to deliver insights about people and behavior—verbally and visually—in a way that generates empathy, emotion, and engagement from the design team as well as engineering, product management, marketing, and others

  • Create and share research artifacts, findings, reports, and recommendations with stakeholders in compelling ways: executive summaries, reports, key findings and insights, case studies

  • Propose designs, features, or changes to product solutions based on research and synthesis outcomes; influence change

  • Run standardized distance, accessibility and metaphor evaluation tests for Edison Design System components

  • Research and evaluate emerging design, technology, and industry trends and competitive products; champion new ideas and approaches as appropriate

  • Maintain, input, and help manage a research library and candidate recruitment database

  • Help manage, oversee, monitor, and optimize candidate recruitment, approvals, costs, and 3rd party vendors

  • Communicate design insights and opportunities throughout all phases of design process and product lifecycle, from concept to release

  • Be open to participating in usability analysis efforts to populate supporting documentation

  • Lead FDA-mandated formative & summative usability testing for healthcare products

  • Mine existing product usage analytics as a research source

  • Bonus: Lead design thinking / co-creation/ service design workshops that take stakeholders through various aspects of the design thinking process

Qualifications/Requirements :

  • Bachelor’s Degree in Cognitive or Experimental Psychology, Sociology, Human Computer Interaction, Human Factors; or in “STEAM” Majors (Science, Technology, Engineering, Arts and Math); or equivalent experience

  • 3+ years professional experience with Master’s Degree. 6+ years professional experience with Bachelor’s Degree.; or equivalent experience

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

  • Must be willing to travel for research activities in the future

  • Must be willing to work out of an office located in CHICAGO IL or WAUKESHA WI, or in exceptional instances; remotely

Desired Characteristics :

  • Creates, analyzes, and self-manages research projects independently

  • Can evaluate and prioritize research efforts/decisions based on user, business, and product needs—and can help teams identify these

  • Deep knowledge of research tools and methods from discovery to post-launch evaluation

  • Flexibility in research approaches and strong, pragmatic bias for action, always trying to seek the most expedient path to get the insights needed without compromising on findings or integrity

  • Experience teaching stakeholders about research--what it is, when it is done throughout the design process, why it is done then, and the value it provides

  • Understands key principles of design thinking and research, what it is and why it is important—and can communicate this to others in a compelling manner

  • Systems thinker, mapping findings from one product to another and understanding the impact of research based on platform relationships, interdependencies and product commonalities

  • Systems process approach; aims to limit research rework, improve research process efficiencies and leverage existing research findings

  • As a systems thinker in a platform team, works with cross-functional teams and cross-business teams and assists in driving broad-reaching solutions across the function / business

  • Awareness and enjoyment of using Lean research / informal testing methods earlier in the design process to obtain early insights, when possible

  • Keeps current on industry landscape and brings new ideas to the team

  • Recommends and leads both short- and long-term research activities

  • Contributes to the creation of a product team's annual research planning

  • Comfortable overseeing the work of external research partners and agencies

  • Past medical device or healthcare research experience (a bonus would be knowledge of FDA formative & summative usability testing)

  • Joins and participates in industry associations and conferences

  • Knowledge of usage analytics and use of aggregate analytics data as a research source

Leadership and Personal Attributes

  • Passionate about research and the impact it can have

  • Can advocate for the value of a rigorous and transparent, research-based decision-making process and how it fits into the overall design process

  • Effectively balances different, competing objectives and continuously measures deliverables against scheduled commitments

  • Exceedingly organized, proactive and self-motivated

  • High attention to detail

  • Collaborative colleague

  • Open to feedback--both providing it and receiving it

  • Extremely strong written and verbal communication skills

  • Excellent facilitator: Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders.

  • Open minded—willing to explore all ideas, regardless of their source

  • Understands the skills necessary for contributing to constructive conversations utilizing active listening and validating the information needs of stakeholders and users

  • Demonstrates a deep passion for learning and courage to push the boundaries of one’s own thinking

  • Acts and decides appropriately when all available information may not be possible to obtain

  • Demonstrates the ability to connect, extract information, and communicate with others be that external or internal customers

Additional Eligibility Qualifications :

  • GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes