General Electric Sr Staff Site Reliability Engineer in Chicago, Illinois
Job Description Summary
Sr Staff Site Reliability Engineer will help configure, tune and troubleshoot different platforms and services across multiple cloud vendors and technologies. An ideal candidate will have the experience and passion for building tools and optimizing systems to bring world-class performance and stability to our platforms while allowing our application and product development engineers work at their fastest and most efficient pace.
In this role, you will:
Responsible for demoing the monitoring capabilities on both technical and business levels
Responsible for maintaining and improving SLA, high quality of work, customer satisfaction
Design monitoring solutions for variety of technologies
Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria
Develop automated solutions to address potential problems before they result in a service interruption
Building reusable automation to empower multiple teams to achieve their reliability goals.
Provide impact assessment and mitigation plan for changes going into the production environment
Investigate root cause of systemic outages, identify corrective actions, and apply across the enterprise
Develop availability measures that align with consumer experience to accurately assess the usability of crucial services
Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
Proven ability to engage and perform deep level performance analysis and execution
Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages
Develop response plans to potential failure points and evaluate effectiveness during planned tests
Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture
Provide technical coaching and direction to more junior teammates
Oversee and adapt monitoring and alerting systems
Responsible to maintain 24x7 operational support by the Application Monitoring team
Work on GEHC Engineering Products & services to design, develop, and improve services, platforms and processes that result in improved end-to-end reliability and maintainability for all our services.
Bachelor's Degree in STEM with minimum 10 years of experience
3+ years of experience in a DevOps, SRE or similar role.
2+ years of experience in availability & monitoring tools like Sensu, Grafana, etc.
2+ years of experience in software performance tools like Apache JMeter.
2+ years of experience in cloud Infra support and monitoring.
Ability to manage & monitor application services on Linux platform, NAS, firewalls, scheduled jobs, processes, etc.
Demonstrate the ability to balance competing priorities and influence without authority
Identifies and champions good practices, tools, and ideas to improve execution and quality
Comfortable making decisions to pivot (in conjunction with cross-functional team) and lead the engineering resources to rally behind the business decisions
Communicate with and influence leadership and business stakeholders, with confidence and clarity
Prior experience as a Devops, SRE, or systems engineer is preferred.
Excellent knowledge of common operating systems (Unix/Linux, Windows)
Extensive experience with relational Databases such as Oracle/PostgreSQL, MS SQL
Experience with configuring, customizing, and extending at least one of the following Application monitoring tools such as Sensu, Prometheus, Splunk, New Relic, Datadog, AppDynamics, Dynatrace
Experience managing version control systems such as Git
Experience deploying and managing infrastructure on public clouds such as AWS or Azure
Experience using an automated configuration management system such as Terraform, Chef, Puppet, Ansible, Jenkins, etc.
Strong organizational and project management skills
Strong analytical and problem resolution skills
Exposure to problem management, root cause analysis, post-mortem processes within ITIL framework is desired.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No