General Electric Software Support Agreement IDN Specialist - Centricity Perinatal in Chicago, Illinois
Job Description Summary
The Centricity Perinatal (CPN) Software Support Agreement (SSA) IDN Specialist will work actively with (4) CPN PSS's in driving new SSA's, renewals, and consolidations while also assisting in pulling together quotes and proposals for IDN's (Integrated Delivery Networks) and large clients where a unified approach is important. Direct customer contact is expected while remaining coordinated with the Sales Representative to drive overall CPN franchise growth.
GE Healthcare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.
Coordinating new Centricity Perinatal (CPN) Software Support Agreements (SSA's), renewals, and consolidations with the Product Sales Specialist (PSS) Team
Assisting in pulling together quotes and proposals for large regional integrated delivery networks (IDN's) or national clients where a unified approach is important
Acting as a subject matter expert on the various systems required to support this process including the CPN Configurator, the CPN Customer Intelligence Tool, SFDC, PeopleSoft, SubmITO, and Service Cloud.
Working in cooperation with (4) PSS's covering approximately 50% of the USA while also working across these boundaries to provide coverage when needed
Interacting directly with the customer and working with the PSS to generate and manage SSA-related quotes, addendums, contracts, invoices, or other items needed to assist the cliente
Acting as a key operational contact and point of support to help drive CPN franchise growth in conjunction with the PSS while continuously improving responsiveness and customer satisfaction
Bachelor's Degree from an accredited university/college or equivalent work experience
Proficiency in computer skills including Microsoft Office and Salesforce
Excellent interpersonal skills
Demonstrated verbal and written communication skills
Persistent focus on customer care and satisfaction
Demonstrated ability to work under pressure to meet commitments
Attention to detail including excellent organizational, project management, and time management skills to prioritize deadlines
Persistent and creative follow-up to help clients stay focused on CPN projects
Adaptable to multiple requests and daily changes
Ability to interact effectively with multiple levels of an organization, both internally and externally
Able to work additional hours during peak times to meet client commitments
Knowledge and experience working with CPN products, services, and teams
GE Healthcare systems knowledge
Experience working in an inside sales capacity
Experience with quotation and/or order entry processes and tools
Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
Basic understanding of the medical field especially with respect to labor & delivery and IT
Lean-minded: Always looking for opportunities to create improvements and eliminate waste and inefficiency
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.
Relocation Assistance Provided: No