General Electric Digital Grid SWS Customer Relationship Manager in Chicago, Illinois
Job Description Summary
The Digital Grid Customer Relationship Manager enables customers to achieve their desired outcomes by providing an effortlessly predictable experience. This is achieved by ensuring effortless execution and supporting reliable time to value across most major customer lifecycles (offer utilization, recovery, outcomes achievement and offer evolution).
Collaborate with Sales function to monitor health of covered accounts and define action plans based on account health results.
Execute growth plans at named accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings.
Lead the development and execution of action plans to achieve identified customer outcomes for named accounts.
Improve retention and expand revenue within assigned installed base accounts.
Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
Manage customer interactions in a manner that establishes credibility and trust as a business advisor.
Lead the development and measurement of key performance indicators for identified accounts to establish a baseline as well as continued reporting capabilities on outcomes achievement.
Work with customer advocacy team to develop customer specific case studies and references to share covered account’s success.
Provide timely updates to sales team about potential commercial opportunities at customer site.
Act as SPOC for risk management of pending escalations or for escalation management.
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), Master’s Degree Preferred.
At least 5 years of experience in software or high tech marketing, commercial operations, sales, orservices.
At least 10 yearsof experience in a direct customer facing role.
- Experience working in the Energy domain (Energy Management, Oil & Gas, Power & Water).
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No