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General Electric Customer Innovation Architect in Chicago, Illinois

Job Description Summary

Areas that support the identification and development of the product offerings for the business . Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Guided by commercial practices and policies that may be shaped by the role. Has significant control/influence over commercial priorities. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgement are required to achieve outcomes required.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description


  • Go deep at local hospital sites … Observing/shadowing at a key customer site(s) near their home 50+% of the time… following Radiology Department operations from referral to report and over the lifecycle from Day 0 to Year 10… observing and engaging administrators, clinicians, technologists, referring physicians, surgeons and patients to uncover deep insights where the biggest challenges / opportunities reside.

  • Setup virtual 1:1 and advisory board sessions with their target customer segment to gather additional insights and test learnings across other similar sites in their home region and other regions.

  • Strengthen GE input function … beyond the personal focus/prioritization of deep insights the customer value architect builds, they will strengthen and connect the overall input available within GE Healthcare Platforms & Solutions. Setup a monthly rhythm with 1-2 individuals for each customer-facing function (e.g., quality, apps, install, service, research, sales, marketing, etc.) to capture ideas, discuss/debate, strengthen value understanding, etc. and leverage the collective customer input the organization sees. These monthly discussions will form an “Innovation Advisory Board” within Platforms and Solutions.

  • Scour digital sources (e.g., LinkedIn, online modality forums) to round-out the set of input, opportunities and challenges seen in the market given we heard there are many sources of input available that are currently disconnected in the flow into the modality decision makers.

  • Idea capture … all ideas (clinical, operational, lifecycle, experience, etc.) will be captured in an idea portal

  • Idea quantification … Be continuously pressure-testing and building depth around the ideas in the funnel to bring a much higher refined set of opportunities for prioritization and roadmap evaluation. Get to a much deeper understanding of where the real value is and a much stronger set of ideas that flow into product council discussions / product management.

  • Connect across modalities on a quarterly basis with peers in other modalities to share best practices, discuss problems and align on the overlaps across Imaging for common customers (e.g., Radiology Dept. This output and alignment across modalities will kick off each of the three imaging product councils planned per year.

Required experience:

  • Bachelors degree in related field.

  • This role requires 5+ years of experience in the workflow and operational aspect of women's imaging and/or diagnostic radiology with a preferred experience in Mammorgraphy and/or Diagnostic X-ray.

  • Observational research in a hospital setting and managing observational outputs through innovation funnel.

  • Identifying key unmet needs and working with innovation and product teams to capture and move through the funnel.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.

Relocation Assistance Provided: No