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General Electric Channel Partner Director in Chicago, Illinois

Job Description Summary

The Channel Partner Director manages GEHC HCD distribution enablement, training, commercial activation, support and services strategies. Develops and executes comprehensive on-boarding, enablement and certification training programs that will attract, build and maintain best in class partners for HCD Enterprise Imaging, Cardiology, VNA, AW Server, CICS/C-360 and AI/BI platforms. Works closely with HCD and HCS Services/Support and Global Commercial Operations for leadership, development and success of channel partner relationships.

Job Description

Position Title: Channel Partner Director

Description:

The Channel Partner Director manages GEHC HCD distribution enablement, training, commercial activation, support and services strategies. Develops and executes comprehensive on-boarding, enablement and certification training programs that will attract, build and maintain best in class partners for HCD Enterprise Imaging, Cardiology, VNA, AW Server, CICS/C-360 and AI/BI platforms. Works closely with HCD and HCS Services/Support and Global Commercial Operations for leadership, development and success of channel partner relationships.

Key Responsibilities

  • Coordinate pre-sales, demo and technical implementation support and deliver competitive SLA’s for support escalation resolution.

  • Direct overall partner commercial rigor and maximize GE’s channel investments.

  • Manage channel partner executive/sales mgmt. relationships for GE Healthcare HCD. Manage a rigorous and effective recruitment, onboarding and commercial activation process for new Distributors, VARS, Resellers and Solution Providers.

  • Deliver and ensure “best in class” partner experience that will achieve satisfaction, incremental orders, revenue, deliver share growth for GE Healthcare HCD offerings. Coordinate customer efforts with GE HCS Channel COE and leverage best practices cross functionally.

  • Build cross P&L synergies across GE HealthCare business to scale successful channel and extend GE’s reach into underpenetrated market segments. Develop and execute on long term strategy for partner technical and commercial readiness resulting in increased net new customer acquisition and loyalty.

  • Drive/,deliver and ensure high quality customer experience, in partnership with Services/Support that resolves escalations in the most expedient way possible. Drive channel operational improvements in terms of quality, effort, cost, responsiveness, profitability and predictability.

  • Engage/coordinate with partners in Exec-level customer recovery situations to ensure GEHC collaboration, consulting, and escalation activities involve right resources needed to quickly resolve customer’s problem.

  • Promote/lead excellence in execution by ensuring partner readiness for all product launches and proactive communications for policy changes and support/escalation process updates. Partner with Customer Success Team to design/implement Service Offerings that result in increased reach of high-quality support for partners.

  • Champion change on behalf of Partners – Provide data-driven, actionable feedback for the product development teams to drive product improvements in supportability/quality.

  • Enable and facilitate a high level of communication and collaboration between GEHC and the partners at all levels. Establish collaborative leadership culture - Remove roadblocks by listening to partner feedback and respond quickly to issues that can be influenced and corrected by GEHC. Collaborate with partners to improve customer satisfaction transactional survey results and improve overall KLAS scores relating to partner-delivered support and PS.

  • Ensure Operations excellence in partnership with Field Operations - Conduct quality management, develop continuous improvement plans and implement regular review of operational metrics/corrective actions with partners.

  • Pivot for regional sales leadership team, contributing to strategy development and achievement and execution of strategic commercial goals and objectives.

Qualifications:

  • Bachelor’s Degree or equivalent experience (defined as minimum of 5 years in Commercial/Sales, Customer Service, Support, Partner/VAR and Healthcare leadership roles).

  • Minimum ten years’ experience in IT and/or software business/healthcare industry environments which includes technical and commercial experience. Additionally, customer services or support experience.

  • 3 years experience working in channel partnership including experience in channel development and/or partner/vendor management, support management and growth strategies.

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Willingness to travel up to 50% of the time. This position is open US location in continental US.

Preferred Qualifications:

  • Commercial/Sales experience 3rd party channel support, business development, and operations experience Experience planning, launching and leading IT Customer Support, Professional Field and/or Partner Services organizations.

  • Deep domain expertise in software and hardware industry Excellent oral and written communications skills

  • Strong analytical and process skills Budget management skills Strong results orientation Ability to work cross-functionally and collaborate with multiple stakeholders Healthcare product/industry acumen Innovation – ability to develop/execute on new ideas through collaboration Strong analytical and process skills

  • Team oriented – ability to work well with diverse, cross-functional teams Experience with CRM and PRM systems

  • Experience with forecasting/ funnel processes, deal registration and sales force automation

  • Knowledge of Healthcare, Healthcare IT and business environments Strong executive presence and high degree of professionalism.

  • High comfort level engaging with Partners and Healthcare executives of all levels

  • Excellent verbal/written communication skills and ability to synthesize complex issues

  • Proven senior leadership abilities and experience with developing/coaching high performing teams and driving change Ability to lead/influence areas of the organization that are not part of your direct control

  • Experience improving organizational efficiencies and customer satisfaction Demonstrated organization skills and the ability to manage multiple/changing priorities Proven track record of over-delivery

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/englobal/desktop/assets/images/posterscreenreaderoptimizedwsupplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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