General Electric Contracts and Billing Administrator - Customer Service Centre in Chalfont St Giles, United Kingdom
Job Description Summary
Service Operations Specialist job opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.
We are looking to identify individuals seeking a long-term permanent opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.
note: This is a contractor role for up to 18 months and will be filled via our supplier (not directly by GE Healthcare)
As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:
working closely with customers (med tech staff … Doctors, Radiographers, etc.) and field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc …)
be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
ensure first class execution of customer service contracts and non contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc …)
You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.
Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred
Coordination and administration experience in an office type/call centre environment preferred
Strong IT skills. Excel/working with data is an advantage
Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
Confidence and self-assurance with the willingness to listen, learn and develop further
Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
Strong stakeholder management and relationship building skills
Relocation Assistance Provided: No