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General Electric Contracts and Billing Administrator - Customer Service Centre in Chalfont St Giles, United Kingdom

Job Description Summary

Service Operations Specialist job opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

We are looking to identify individuals seeking a long-term permanent opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

note: This is a contractor role for up to 18 months and will be filled via our supplier (not directly by GE Healthcare)

Job Description

As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:

  • working closely with customers (med tech staff … Doctors, Radiographers, etc.) and field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc …)

  • be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems

  • ensure first class execution of customer service contracts and non contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc …)

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Qualifications/Requirements

  • Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction

  • Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred

  • Coordination and administration experience in an office type/call centre environment preferred

  • Strong IT skills. Excel/working with data is an advantage

Desired Characteristics

  • Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers

  • Confidence and self-assurance with the willingness to listen, learn and develop further

  • Excellent prioritising skills with the ability to organise and multi-task to meet customer demands

  • Strong stakeholder management and relationship building skills

Additional Information

Relocation Assistance Provided: No

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