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General Electric Delivery Manager - Asset Management in Cambridge, United Kingdom

Job Description Summary

As a GE Digital GIS Solutions Technical Delivery Manager, you will provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. You will lead the GIS project delivery through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy - all with a Digital and LEAN focus.

You will also be responsible for departmental operations planning/execution and focus on the deliverables of professional activities within a technical discipline. As a knowledge leader on Smallworld, Physical Network Inventory (PNI) and/or Electric Office (EO) and Geographic Information Systems (GIS), you’ll have the unique opportunity to contribute and shape the future of our EMEA team.

Job Description

Join GE Digital GIS Solutions as a Technical Delivery Manager, where you’ll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. You’ll lead a team of GE Project Software Engineers, Partners and Contracted Technical SME’s from Partners and Contractors assigned to the Project Team, developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule. As a knowledge leader on Smallworld, Physical Network Inventory (PNI) and Geographic Information Systems (GIS), you’ll have the unique opportunity to contribute and shape the future of our EMEA team.

Your responsibilities will include

  • You’ll own the End-to-End responsibility on the Software Delivery technical element of projects to meet the contracted requirements, timeline and quality commitments.

  • Own the Solution, ensuing that any non-Product requirements are reviewed with the Product Manager.

  • Lead the Partners and any Services Engineers assigned to the Project, assigning Work Packages and ensuring the reviews on technical Show and Tells.

  • Ensure development and documentation are fit for purpose.

  • Responsible for generating the activities as per the agreed project RACI matrix.

  • Responsible for the Environment Strategy for the Project and Support Teams, ensuring that these are created, built and fully accessible, whilst providing support to the Customer on their needs.

  • Liaise with the Product Engineering Team, manage the Testing and Defect strategy and to work in conjunction with the Project Manager to enable the completion of the Project to Cost, Quality and Schedule

  • Incorporate the project Governance Processes into the Planning and manage the handover to support activities.

  • Responsible for confirming timesheets provided by the technical resources against the project are appropriate for the work packages assigned

  • Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team

  • The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager

  • Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews

  • Own the Delivery Model and Tools (e.g. JIRA, Confluence)

  • Review activities against the WBS and inform the Project Manager of any delays or risks

  • Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work

  • Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project

  • Confirm the completion of deliverables against milestones and stage reviews.

What we are looking for

  • Educated to degree level (or equivalent) in Software Engineering or related discipline

  • Proven experience in a senior technical role within a system integrator or Software Consultancy practice

  • Proven experience in managing teams, defining & assigning Work Packages

  • Experience in Agile methodologies and DevOps tools ( Product Owner certification advantageous)

  • Extensive Smallworld implementation experience (Smallworld PNI / EO).

  • Established project management skills and the ability to handle multiple projects simultaneously

  • Fluent in English, (fluency in another EU language advantageous)

  • Availability for frequent travels to customer sites in EMEA

Desired Characteristics:

  • Committed to maintaining the highest standards of service quality in all aspects of project delivery

  • Demonstrated ability to manage multiple projects simultaneously

  • Strong organizational, analytical, and problem-solving abilities

  • Familiar with contract terms

  • Experience working with global teams / partners

  • Strong oral and written communications skills

  • Strong interpersonal and leadership skills

GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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