General Electric Digital Services Project Manager in Calgary, Alberta
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
Roles and Responsibilities
Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Collaborating with business and functional partners and technology leadership in defining features backlog and specifying requirements
Driving technology discussion and strategy in line with business needs and company reference architecture Outline multi-generational program strategy aligned to deliver on the expected outcomes
Defining execution methodologies and project management practices to be followed by all projects within the program
Organizing project teams comprising from internal and external technical and functional experts based on budget, scope and timeline
Managing day-to-day execution of multiple interdependent projects by working directly with global technical teams. Managing procurement and onboarding process
Coordinating execution across multiple projects and drive shared approach and outcomes tracking
Supporting execution team with resolution of roadblocks and interdependencies. Partnering with technical and functional teams external to the project to ensure their tasks are completed as required
Managing program risks, scope changes and other non-standard events throughout the life of the program. Managing stakeholder communication and progress reporting at various levels of the organization including leadership and executives
Ensuring quality of deliverables is verified and matching stakeholder expectations. Tracking project outcomes realization and customer satisfaction levels through established metrics against service level. Ensuring lessons learnt are collected and shared across global team
Performing periodic financial reviews, and ensuring ongoing budget tracking
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field
Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or 4 years of IT technical experience
Minimum 15 years of professional experience in Program Management including project and financial management leading cross functional initiatives and/or large global projects
Experience with Predix APM, OPM, SmartSignal, Meridium, Maximo or SAP work management or similar applications
For roles outside of the USA- This role requires significant experience in the Services & Digital Project Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals
Previously worked with Oil & Gas Sector, including knowledge of O&G work management processes or Asset Performance Management work processes
Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
Experience supporting pre-sales activities and responding to customer RFPs
Proven experience using project management methodologies to deliver business value and drive significant change across an organization
Experience managing budgets including budget, spend, and liquidations
Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
Self-starter - requires minimal direction to accomplish goals
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Experience working with others on a global basis
Applies knowledge to coach and mentor others
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Relocation Assistance Provided: Yes