General Electric Services Customer Support Analyst in Buenos Aires, Argentina
Essential Responsibilities:* Responsible for Customer service analysis and support
Control of field engineer`s agenda and services requests synchronization (customer, FE availability, tools and parts) for scheduled and corrective maintenance
Consult equipment registration system
Generate and control proposals for customers
Update status of tickets and proposals in the system
Services requests/calls opening in the system
Follow-up of calls by region or client
Monitoring of customer service in all stages of the process from start to finish (W2W), through the available tools & systems
Perform registration and modification of IB (Equipment and Client)
Control of equipment in your region at the Repair Center
Check availability of items (parts and accessories) in warehouse
Monitor the import process of items (parts and accessories)
Perform Installations forecast and ensure alignment with field engineer
Control of services requests/calls from channel partners
Conduct NPS (Satisfaction Survey) with the customer
Qualifications/Requirements:1. Bachelor’s degree
Experience with customer support
Excellent communication skills, both speaking and writing
Agility to solve problems and multitasking
Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible.
- English skills (speak and write)
*Direct customer relationship experience.
*Strong business acumen.
*Proven ability to influence and drive change through exceptional written and verbal
communication skills and able to effectively communicate across a distributed workforce.
*Demonstrated tendency to challenge the status quo and drive constant improvement in process
and ability to achieve organizational goals.
*Understanding of customer/marketplace and drivers that influence customer behavior.
*Ability to resolve complex issues within functional area and area of expertise.
*Ability to develop and execute multiple priorities and approaches to meet objectives.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Argentina;Buenos Aires;