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General Electric Mobility & Fixed Voice Analyst (Europe) in Budapest, Hungary

Job Description Summary

Job Description

You will be part of a fast-paced and dynamic team who are focused on delivering cutting edge telephony services to their internal customers. You will have exposure to operational activities, project delivery, financial billing, and vendor management.

As these services are delivered to all GE businesses, there will be opportunity for presentation to senior business leaders to help them shape their service consumption.

Students working with us will be expected to act like a consultant to help us improve our processes and technology. Depending on the skills of the student we would also have an opportunity to evaluate the architecture and design of our tools and we are constantly looking for ways to improve with existing or new technology.

Essential Responsibilities:

  • Play a role in our voice modernization efforts – migration from Cisco & Avaya to Teams

  • Increase customer experience & NPS for the Europe telephony product

  • Develop & implement processes to reduce cost & improve customer satisfaction

  • Collaborate to maintain the accuracy of the mobile inventory across GE

  • Partner with internal billing & finance teams to ensure appropriate controls

  • Develop valuable business facing insights & reporting to enable better decision making

  • Partner with vendors to improve relationships & improvements to ensure service quality for GE

  • Apply compliance policies, precedent, and experience to make complex decisions

  • Handle asset management related activities

  • Proactively learn new tools

In this role , you will need the following basic qualifications:

  • Excellent analytical and problem-solving skills

  • Proactively learn new tools under your own initiative

  • Excellent organizational, interpersonal, and written communication skills are a must

  • Able to successfully interact with all levels of the organization including end users

  • Strong work ethic & desire to learn

Desired Technical Skills:

  • VoIP technologies – Avaya, Cisco, Microsoft Teams

  • API integrations

  • Tableau or similar insight generation tools

  • Data manipulation & scripting

Note: If you do not have these skills prior, you will definitely learn these on the job.

If you are interested in doing any research before your first day, here is a list of technologies/techniques/terms our team currently works on or with: MDM, ServiceNow, Avaya & Cisco telephony, Teams dial-tone services – Operator Connect, SIP Gateway, Direct Routing. There will also be a focus on data reporting & presentations to business owners & leaders.

Additional Technical Areas which may learn:

  • Experience with Mobile Device Management technologies such as MobileIron

  • Service management, ITIL and ServiceNow platforms

  • Vendor management & billing

  • Financial process flows

  • PowerBI & Tableau visualisation

Additional Information

Relocation Assistance Provided: No

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