General Electric German Speaking HR Operations Team Leader in Budapest, Hungary
Role Summary:Lead and develop a team of operational HR administrators to deliver a quality service in line with performance metrics and drive partnership with the partner Global Operations HR centers in other countries.
Lead Global Operations HR processes.
Drive a culture of customer service excellence within the team through strong relationship with the partner Global Operations HR organizations in other countries and a detailed understanding of HR W2W service metrics.
Ensure that high standards of accuracy and quality are maintained, taking accountability for compliance with relevant legal and GE policy requirements.
Develop strong working relationship with the partner Global Operations HR organizations, ensuring effective communication and early identification of requirements and service issues including follow-up on complaints.
Ensure teams are appropriately aligned and that the relevant skills are in place to deliver on organization strategy in line with regional and European strategy for assigned processes.
Manage the ongoing development of the team, including strong development plans.
Drive strong performance management in the team through clear expectations, regular reviews and feedback.
Champion training and induction process for new team members and role changes. Identify training needs, develop training plans, coordinate training and induction activities.
Proactively identify areas for improvement with assigned process and work closely with HR Ops Leader and Process improvement resources to implement effective solutions.
Measure end-customer satisfaction, develop action plan to mitigate any operational risks or to resolve escalated issues.
Monitor operational performance leveraging metrics, identify and act on any trends or problems to maintain and improve performance levels for assigned process.
Drive compliance within processes and ensure process controls are in place as appropriate.
Drive and enhance employee engagement, and ensure a performance management culture across the country teams.
W2W Service Level Metrics
Compliance and audit results
Productivity/Costs against plan
Ongoing simplification & standardization targets
Recruitment, development & retention of high quality staff
Employee performance management
Significant management experience in a complex customer service-oriented operational environment.
Building, leading & developing a high-performing team through engaged and passionate leadership.
Strong collaboration & communication skills .
Excellent customer & stakeholder change management skills.
Process improvement mindset.
Operational metric management skills, to include analyses, identifying trends and the ability to conceptualize initiatives and take these through to deliver.
Strong communication & presentation skills (including fluency in English and German).
Cultural awareness & sensitivity ability to flex style to suit differing cultural norms.
Successful applicant will be legally eligible to enter into an employment relationship under the
laws of Hungary.
HR Shared Service experience
Planning and organizing
About Us:Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver tomorrow’s GE, today. Find out more at http://www.ge.com/careers/global-operations/cincinnati
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
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