General Electric Manufacturing IT Support in Bucyrus, Ohio
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In this role you will provide ongoing support for Manufacturing Execution Systems and their related components including Loftware labeling systems, and first level hardware/software support for networks, PCs, phone and video systems.
Operational Excellence: Work with the IT team to identify equipment and processes that are within the GE standards.
MES support – Provide user and system support, act as liaison to central MES dev/ops team to ensure a smooth transition and drive stable operations.
Labeling Systems Support - Provide user and system support (maintain and configure print queues, end user support with label formats/designs, and software maintenance upgrades)
Provide user support and assist with SAP migration.
Desktop support: Provide day to day support to users for equipment refreshes.
Shop Floor: Provide support with processes on the shop floor, ensuring consistent connectivity standards for edge devices (i.e. PLCs).
Local support: “Boots on the ground” level 1 support for servers, LAN, & WIFI. Liaison to corporate L2+ support teams. Issue/Manage corporate support tickets to ensure timely resolution for outages. Communicate status back to local teams.
Xerox – site contact for Xerox devices, supplies, and service. Qualifications/Requirements: Basic Qualifications:
Associate Degree or 3-5 years of Manufacturing IT experience
Previous experience in IT supporting a manufacturing facility.
Previous experience with one or more GE Digital products (Cimplicity, Historian, Plant Applications)Eligibility Requirements:
Legal authorization to work in the US is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills. Desired Characteristics:
Proven knowledge of Global GE tool sets (Box, Support Central, ServiceNow, Skype, etc.) and processes.
Strong computer skills - Advanced technical knowledge and troubleshooting skills of MicrosoftWindows, Office, Skype/Teams, etc.
Advanced knowledge of TCP/IP and networks and how to troubleshoot connectivity issues.
Working knowledge of relational databases and experience with Microsoft SQL server (2008+).
Ability to handle confidential information appropriately.
Excellent written and spoken communication skills, ability to translate technical information into business terms.
Excellent sense of priority. Ability to effectively support several assignments while keepingteams informed and maintaining customer satisfaction in a fast paced environment.
Strong desire for self-improvement and to learn new MES technologies/processes. Willing to maintain and develop level of technical expertise.
Strong knowledge of help desk processes and procedures.
Excellent interpersonal, communication, presentation and facilitation skills.
Self-starter, autonomous and able to multi-task.
Strong customer focused and solution oriented mindset.
Proactive on alert/notification/avoidance/action of potential IT impact to clients.
Attention to details and Ability to perform root cause analysis.
Self-directed and motivated - able to work independently.
Ability to develop a strong network of contacts within cross business GE units and functional teams.
Broad understanding of IT Infrastructure and support processes.#DTR About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Ohio; BucyrusGE will only employ those who are legally authorized to work in the United States for this opening.