General Electric Senior Staff Project Manager in Bucharest, Romania
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
Roles and Responsibilities
Plan and implement GE Software deployment projects at various customer work sites in Europe and Africa region, including the activities of staff and subcontractors
Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
Proactively provide customers with product and services information and project updates
Identify opportunities for customers to get the best value out of GE software
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
Manage a network of resources (including contractors) in support of project execution.
Identify opportunities to expand the project in ways that bring value to our customer and satisfy GE profitability requirements. Negotiate change orders with the customers
Take part in the writing of reports that describe the results of a project
Ensure proper Lessons Learned exercises and be part of the continuous improvement initiative
Participate in the development of proposals for projects
Ensure that delivered products and services achieve highest quality and performance levels
Professionally represent GE during all customer communications
- This role requires significant experience in the Services & Digital Project Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
Previous experience in the software industry services with Telco or Electrical utilities customers
Familiar with GIS and ADMS software products
Good technical background, with proven understanding of Windows and/or Unix based systems and complex software development for real-time environments.
Strong PC skills required, including use of standard MS Office applications. Experience using PM and project planning software tools; (P6 Project preferred.)
Knowledge of contract structure and familiarity with contractual terms required (T&Cs).
Strong understanding of accounting/financial principles with the ability to create and analyze financial and project reports.
Ability to delegate tasks and responsibilities appropriately and effectively manage project resources. Ability to effectively coordinate with other managers and senior level staff including sales, marketing, project delivery, and product leads.
Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers.
Proven sound negotiation and conflict management skills
Relocation Assistance Provided: No