General Electric Lead Services Specialist 2 - Digital Implementation Services in Bucharest, Romania
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Roles and Responsibilities
Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
For roles outside of the USA- This role requires advanced experience in the Services & Digital Implementation Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Some of the Benefits we are offering:
Strong induction process (a dedicated 1-month ramp-up period).
An open communication culture in a friendly environment and with supportive teammates
Strong focus and real opportunities for Career Development (including LinkedIn Learning subscription and full access to GE’s learning knowledge base).
Flexible working hours and a well-defined work-from-home policy.
Annual, performance-based, salary review; Impact awards for outstanding performance.
Increased number of vacation days, according to your work-experience, as well as Additional days off (such as March 8th, 3rd Easter day).
Private Medical Insurance for you (can also be extended for family members).
Vacation bonus with an annual payout.
Attractive financial compensations for roles involving external travels and on-site missions.
Fully customized development and training programs all throughout the year.
Multiple subscriptions, discounts and vouchers available (such as Bookster subscription, Corporate discount to fitness services, Gift vouchers for Christmas and Easter holiday, Daily meal vouchers)
Wellbeing program with multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.
Benefits for children (special occasions gifts, vouchers and events).
Free underground parking space for those who want to work from the office: one of the best locations in town: Aviatorilor 8 office building, in Victoriei square;
GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world´s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.
Relocation Assistance Provided: No